Original topic:

smart tag

(Topic created: 01-28-2021 09:54 PM)
K4mikz3
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Does  any one have problem with the smart tag received from samsung with the preorder of the Samsung s21 ultra?. I tried everything  that I could find and see even in the app and even replaced the battery. It will not give any signs of life. Was I unlucky and got a DOA? Any tips to get it connected  are welcomed. Thank you 
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cD0wn
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Same. No idea what is going on here.
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cD0wn
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I wonder if it has anything to do with my samsung account region. πŸ€”
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K4mikz3
Asteroid
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they must be defective, I don't have any other explanation for this issue
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cD0wn
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I just tried a US account and it works perfectly well.
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userBCgrnvsBYS
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I also can't connect it πŸ˜•

My friend tried to link it to his Note 20 and it works, on my S21 ultra it's not.

I also thought it could be something with the region of my account but I'm not sure, even my friend has a different region. 

I hope someone can help with it 

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K4mikz3
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I'm in the US and I have that problem so I'm not sure. I will probably call support on Monday and try to find out
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