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userApYXHFjzzv
Constellation

Powerbot Noise/rattle

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I have been through two powerbot's (both refurbished).  My second one has been going strong for about 3 months, but it has now started getting really loud.  It is kind of like a rattling noise.  Not as pronounced when the vaccum is on carpet, as it is on hardwoods.  I am guessing that it is coming from one of the small pivoting wheels under the center of it, but I can't say for sure.  

I have cleaned it thoroughly, and it doesn't seem to be coming from any blockage around the brush.

 

Has anyone else experienced this?  Does anyone have instructions on how to daignose where it is coming from, or service it yourself?

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Samsung Moderator
Samsung Moderator

Re: Powerbot Noise/rattle

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hypnospastic, unfortunately, this will require service. Please send us a private message with the full model code and serial number if you would like to get set up: Link

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51 REPLIES 51
userWT8rOFxPCl
Constellation

Re: Powerbot Noise/rattle

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My powerbot is all but new and it has a rattle also.  

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userobzfiWIgIj
Cosmic Ray

Re: Powerbot Noise/rattle

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After running a Powerbot 9000 series over 150 hours cleaning about two years the wide plastic drive pulley for the brush started rattling in its bushing.  The drive and belt are integrated into a single assembly with the motor, with a transparent screwed on side over the belt drive.

 

The noise occurs only at high speed while cleaning; manually turning the brush will not reveal it.

Some dirt accumulation or drying of lubrication caused the pulley to rattle.  Applying silicone grease (petroleum lubes can damage plastic), in small tubes for cameras, or o-rings etc., on the bushing surface including the inside facing which might rub the pulley, restores quiet operation (one of the most quiet in the industry).

 

To access the brush motor assembly the front part of the 9000 series only must be opened with four screws on the bottom, two under the brush.  Two screws on top of the sensor assembly inside must be loosened, and the the assembly lifted just slightly to allow pulling the motor (fastened in the front by a single screw), out to access the drive belt.  How the 7000 series is built I do not know.  Samsungparts.com sells some service manuals with parts id's and disassembly instructions, on thumb drives.  Examination can usually reveal how this case is handled.  The 7000 I think is no longer divided into two parts, to achieve the lower profile.

 

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Samsung Moderator
Samsung Moderator

Re: Powerbot Noise/rattle

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Thank you for the input!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userXCy1jiXqGk
Constellation

Re: Powerbot Noise/rattle

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Samsungjam,

 

My powerbot 7040 is only 5 months old and is making the same very loud rattling sound.  Removed the rotating brush and it goes away.  Placed it back on and it makes a very loud rubbing/rattling sound. So loud, you cant hear anything else.  Vacuum power is still good.  Should i return it to Bestbuy, where i purchased it, or should i do a warranty claim with Samsung?

 

Please let me know.

thanks,

Allen

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Supernova

Re: Powerbot Noise/rattle

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Can I get the full model number of the unit to better assist you? 

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userZzBY8eWUxN
Astronaut

Re: Powerbot Noise/rattle

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I have this exact issue.  And if I push home button and vaccum shuts off the very loud clicky noise goes away.  

My Model is SR1AM7040WG

 

Thanks for any help

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Supernova

Re: Powerbot Noise/rattle

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The model code that you sent is incorrect.  The model code will start with VR.  I have provided a link for troubleshooting this issue.  

 

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userXCy1jiXqGk
Constellation

Re: Powerbot Noise/rattle

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my model number is SR1AM7040WG and VR1AM7040WG/AA

 

purchased end of nov 2017.

 

thanks,

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userXCy1jiXqGk
Constellation

Re: Powerbot Noise/rattle

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I also have my serial number but dont want to post it on a public forum.

 

thanks,

 

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