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userw37yLi64yq
Astronaut

Re: Powerbot R7040 mapping report

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I'm having the same issue. My home is about 2100 square feet. The powerbot will not remember where it left off cleaning and will clean the same areas multiple times.  It hasn't cleaned about half of my home but yet will say cleaning is complete. How can I get the robot to map the other parts of my house? The connect app doesn't show me the map the robot is making or using for my home. 

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Black Hole

Re: Powerbot R7040 mapping report

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Here is a link to some of our troubleshooting steps to help resolve this issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=715888&modelname=SR1...

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userfA3ItsXqcD
Constellation

Re: Powerbot R7040 mapping report

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I am also disappointed in the mapping feature in the Samsung Connect app.  Also the answers from Samsung Moderators have not been helpful as the keep saying use Samsung Connect app and check under history and prior users state that is the steps completed.  I do not feel it is user error but a software error.  

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apexdestroyer13
Cosmic Ray

Re: Powerbot R7040 mapping report

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The troubleshooting link does not have any relative information to the issue.

 

I would like someone from Samsung to call me.

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Black Hole

Re: Powerbot R7040 mapping report

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I apologize, our social media team does not offer phone support.

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userdE9DXtGs6x
Asteroid

Re: Powerbot R7040 mapping report

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Could a Samsung rep please answer the question of whether the mapping features missing from the connect application are slated to be added or not?  And if not, what is going to be done to compensate purchasers of a product that completely lacks key advertised features?

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Samsung Moderator
Samsung Moderator

Re: Powerbot R7040 mapping report

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Sadly features are always subject to change without prior notification, due to this we cannot compensate/reimburse for lost or changed features. As far as the update goes that may or may not add this, we are unable to speculate on the release of future updates. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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apexdestroyer13
Cosmic Ray

Re: Powerbot R7040 mapping report

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That is the wrong answer.

 

So you are telling me that you could turn off the mapping feature or scheduling feature or the edge cleaning feature or the VACUUMING FEATURE and we are just SOL because "features are always subject to change without prior notification"?

 

So I could eventually end up with a PowerBot that just drives around my house doing nothing but knocking stuff over and I'm just supposed to say "oh well, that's just Samsung removing features".

 

What if my Samsung Galaxy S8 suddenly didn't call people anymore? It's advertised as having that feature but unfortunately, that is subject to change as well.

 

I have a lot invested in the Samsung ecosystem and I had planned to continue adding and upgrading with more Samsung products but if Samsung is selling products that never actually do what they advertise they do then I am not a supporter of Samsung.

 

I will throw out ALL of my Samsung products and invest in an ecosystem and company that does not disrespect it's customers with false advertisements and blame it on "features are always subject to change without prior notification". There are plenty of other options for all of my devices.

 

For anyone reading this:

They have not yet reached out to me privately or tried to make this right.I did call in to the support team and the answer I got was:

Take the Powerbot back to Best Buy and they will exchange it for another one that supports the mapping feature. He also didn't believe me that it was advertised on the box until he pulled up an image of the box on his computer.

 

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userdE9DXtGs6x
Asteroid

Re: Powerbot R7040 mapping report

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When a consumer spends almost $600 on a vacuum they expect it to perform as it is advertised.  If I wanted to micromanage my robot vacuum I would buy another brand's model at one third the price.

 

If Samsung's attitude is going to be "buyer beware," and remove key product features on a whim, then that's their prerogative.  Customers such as myself will find better companies in which to place our loyalty.

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userFERGIE
Constellation

Re: Powerbot R7040 mapping report

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So why did this topic shut down. I am still getting no mapping in my history for my r7040 vacuum. Where is out product support? Can we return these vacuums and get a refund or at least a credit towards machines that operate as advertised?

 

All Samsung has to do is to dedicate on or two programmers for probably a week on this issue to get it to work!

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