Hi, my vacuum appears to be charging the base light is on and the dashed lines on the vacuum are displayed, it wont go past two bars of charge and when i try to operate the vacuum it just backs of the charge stand 1/4 to 1/2 inch and turns off. Any suggestions? Hoping it just needs a new battery.
No error codes it appears to be charging but stays at 2 bars. I try to run it and it moves off the dock about 1/4 to 1/2 inch and stops and turns off. I hoping it’s a battery. No one has seen this behavior before?
The warranty is based on the date of purchase. We can set you up for repair, though it would be an out of warranty repair. You can also find replacement parts on SamsungParts.com