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userFpsx43lK8f
Asteroid

Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

Hi, my vacuum appears to be charging the base light is on and the dashed lines on the vacuum are displayed,  it wont go past two bars of charge and when i try to operate the  vacuum it just backs of the charge stand 1/4 to 1/2 inch and turns off.  Any suggestions?  Hoping it just needs a new battery. 

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

Have you tried changing the outlet that the charger is plugged into? 

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userFpsx43lK8f
Asteroid

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

Outlet is fine.  Everything lights up

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Samsung Moderator
Samsung Moderator

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

Are there any error codes on the charging dock or the powerbot itself? 

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userFpsx43lK8f
Asteroid

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

 No error codes it appears to be charging but stays at 2 bars. I try to run it and it moves off the dock about 1/4 to 1/2 inch and stops and turns off. I hoping it’s a battery. No one has seen this behavior before?

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Samsung Moderator
Samsung Moderator

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

It sounds like it may be. When was the unit purchased?

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userFpsx43lK8f
Asteroid

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

Original purchase was May 2017 from Amazon, but is is a warranty replacement unit. Not sure when I received it, my guess is late 2017

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Samsung Moderator
Samsung Moderator

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

The warranty is based on the date of purchase. We can set you up for repair, though it would be an out of warranty repair. You can also find replacement parts on SamsungParts.com

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userFpsx43lK8f
Asteroid

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

Does it sound like a bad battery?  If so I will just buy a new battery. Can I check the battery with a volt meter or something.

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Samsung Moderator
Samsung Moderator

Re: Powerbot R9350 appears to charge, but won’t go past 2 bars. And wont clean

Unfortunately, we are unable to advise on self repair. Only a technician would be able to diagnose the issue for sure. 

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