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userwxHuOE2vJR
Asteroid

Powerbot VR2AK9000UG not charging

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Voltage measured at the charging station is only 7.5VDC not 24.  Any suggestions on how to proceed. Powerbot has no charge and won’t come on.Emergency switch is ON. Input power is 120 VAC; transformer output is 24.8 VDC, but charging station only puts out 7.5

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

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You can find a replacement charger on SamsungParts.com

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15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

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Have you tried using a different outlet? Are you getting any error messages on the Powerbot?

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userwxHuOE2vJR
Asteroid

Re: Powerbot VR2AK9000UG not charging

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Tried multiple outlets, no change. No message on Powerbot because it’s battery has fully discharged and it won’t turn on until it is recharged, which it can’t do because of low charger voltage.
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Samsung Moderator
Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

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When was the unit purchased? 

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userwxHuOE2vJR
Asteroid

Re: Powerbot VR2AK9000UG not charging

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December 2016

 

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Samsung Moderator
Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

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You can find a replacement charger on SamsungParts.com

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userwxHuOE2vJR
Asteroid

Re: Powerbot VR2AK9000UG not charging

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TY

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userrCcHJFCi1B
Constellation

Re: Powerbot VR2AK9000UG not charging

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i have this problem, but replacing the chatregr will not work.  it already has 24.9 volts at the charger.  it is the DOCK that is 7.5 volts.

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usergJpUs97kIO
Astronaut

Re: Powerbot VR2AK9000UG not charging

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Any solutions, yet? Mine went Belly Up, yesterday. 24volts in to dock, 7.5 out );

Been researching the numbers on the circuit board, no luck.

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Samsung Moderator
Samsung Moderator

Re: Powerbot VR2AK9000UG not charging

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@usergJpUs97kIO

@userrCcHJFCi1B

 

This will require service, please send us a private message with the full model code and serial number: Private Message Link

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