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Original topic:

Audio not working

(Topic created: 10-12-2022 02:14 AM)
Dylan4545
Astronaut
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I joined the one ui 5.0 beta on October 11th on my unlocked s22 ultra and now I can't play audio or videos, the audio cuts in and out and the video will pause randomly. Tried restarting several times to no avail 
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Ryan891
Red Giant
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Did you clear cache in recovery? I've been on the beta since the initial release and never had this issue
Dylan4545
Astronaut
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Thanks for the feedback but where is recovery?
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Ryan891
Red Giant
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Turn off the device, press power and volume up until recovery appears. Select clear cache, NOT DATA, then select repair apps and reboot
Dylan4545
Astronaut
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Well it worked for a little bit but the problem still consists, even clearing the cache again
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Been going since beta 3. No issues with audio/ video. Unlocked 22 Ultra.
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USBetaModerator2
Beta Moderator
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Hello ,
Thank you for your feedback.
If you haven’t already, Please update Samsung Members app to latest version from the Galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.
We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

 
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