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Original topic:

Camera isn't working

(Topic created: 09-17-2021 01:28 PM)
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BigPhil75
Halo
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Does anyone else have issues with their camera? I can't see anything from the front lens or the back it's total blackness!! I also can't select any of the s reenshots to send. Anyone else have this issue or a work around that will be greatly appreciated! 
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16 Replies
lrosenman
Nebula
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Working for me. S21+.
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BigPhil75
Halo
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Yeah I don't know what happened to my camera. I'm using s21U. I'm a try the moderator's advice. I'll report back if works or not.
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BigPhil75
Halo
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It must be an issue with the ultra model then. I've tried clearing the data & cache still the camera won't work!
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USBetaModerator
Beta Moderator
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Hello @BigPhil75 ,

Please try clearing data and cache of camera app from settings -> apps -> Camera -> Storage.

If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

Regards

One UI Beta Team.

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BigPhil75
Halo
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Thanks I'll try it now.
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BigPhil75
Halo
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Clearing the data & cache didn't work. Both front & back cameras don't show anything. I submitted the error log. Hopefully it will be fixed with a future update.
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PN88
Asteroid
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Same issue with me
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BigPhil75
Halo
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It's frustrating cause it's just a couple of us this is happening too! Hopefully they'll address it soon. Did you report it? I did already. If I find a work around I'll post it. I'm using s21U
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PN88
Asteroid
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Yes I reported too but didn't hear back anything. I'll also let you know if there's a fix but after trying everything only hope is an immediate future software update.

There's another thread where a user reported same issue.
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