Can only get TV plus channels, no tv channels through the aerial

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Constellation

Can only get TV plus channels, no tv channels through the aerial

 

My daughter has a SAMSUNG UE43KU6000 Smart TV 4K Ultra HD HDR 43” TV which is connected to a normal TV aerial  (not satellite)

 

it is around 1 year old and is working fine up till last week when a friend used the TV remote and changed the SOURCE

 

Now she can only received internet channels (BBC IPLAYER, NETFLIX ETC) and when she tries to watch normal TV is comes up with TV PLUS

 

My daughter has tried factory resetting the TV but it is still the same with not terrestial channels.

can you help me please ?  Thank you

7 REPLIES
Samsung Moderator

Re: Can only get TV plus channels, no tv channels through the aerial

We can only support US products. Please contact Samsung Support in your region: http://bit.ly/lBD2zm


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Constellation

Re: Can only get TV plus channels, no tv channels through the aerial

Hi

 

Thanks for the info but I don't have much faith in UK support.  Do you know if there is a UK forum similar to this one ?

Samsung Moderator

Re: Can only get TV plus channels, no tv channels through the aerial

There isn't one for the UK specifically, but they use the European community found here: https://eu.community.samsung.com/  Smiley Happy


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Constellation

Re: Can only get TV plus channels, no tv channels through the aerial

Thanks for the info but that link does not exist

Samsung Moderator

Re: Can only get TV plus channels, no tv channels through the aerial

So I only copied the text of the link, I didn't actually link it. Try it now: https://eu.community.samsung.com/


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Constellation

Re: Can only get TV plus channels, no tv channels through the aerial

That’s more helpful, thanks 

Samsung Moderator

Re: Can only get TV plus channels, no tv channels through the aerial

No problem! Smiley Happy


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