03-26-2017 07:48 AM
I have a brand new UN40KU7000FXZA. Worked perfectly for a few days, but now I can't use the magic remote to enter any characters using the on-screen keypad.
For example, I can't enter a wireless password, I can't enter a userid/password on the MLB.TV app.
The focus is stuck on the password field, and will not move down to the keyboard.
I've unplugged for 30 minutes, and I did a system reset, neither of which did any good.
03-27-2017 12:19 PM
Let's try a few things:
Have you tried replacing the remote batteries?
10-19-2017 08:53 PM
Have you tried using a standard Samsung Remote? You should be able to purchase one of these at samsungparts.com
10-20-2017 06:39 PM
@userlV8rCso51N I'm reaching out to you via private message. Please follow up with me there.
10-21-2017 05:20 PM
We got your response. We'll follow up with you shortly.