Connected to wireless network but not the Internet - UN50KU6300FXZA

SOLVED
Constellation

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

Since last post in July the steaming from Amazon has been mostly problem free - except for the last week or two.

 

Again I get screen freezes which means I have to exit the application and re-enter to resume play. I made no changes to my router or Samsung settings except for the original change of static DNS, which seemed to fix this (mostly).

 

Not loosing internet according to my computers. You can tell it's happening because the picture gets a little blurry and fades in and out slightly.

 

Any one out there find a solution????

Constellation

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

Did a ping test when screen froze. Ping successful so no lost internet. This must be Samsung.

Highlighted
Cosmic Ray

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

userqf8FY9ZDq5 (Constellation):

 

Please try your same video streaming from your PC, not just the ping test. You may have a bandwidth issue not a connectivity issue.

 

Your PC will probably not use as much bandwidth as your Samsung TV and so won't be a definitive test if it works. However, if your PC freezes or your TV freezes get worse (do your video streaming on both at the same time) then your issue is bandwidth.

 

I can do WiFi video streaming on two TVs simultaneously with Xfinity broadband.

 

 

Constellation

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

During streaming and problems I did a speed test. Usually I get 8MB when on one computer , during the time I was doing a speed test and the TV was streaming I got anywhere from 5.55 MB to 8.05MB during 5 tests.

 

During the time before this update post the streaming was doing great. Nothing has changed. I'll try streaming on computer.

 

 

 

 

Constellation

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

Only soluition was to switch from wifi to wired connection via the LAN connection on the back of the TV.

 

During the efforts to troubleshoot I noticed my neighbor's wifi signal was quite a bit stronger than my own signal. So the other possible was my router/modem, which works fine with my other devices.

Cosmic Ray

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

Yes, that could cause the freezes and symptoms you saw, when a neighbors WiFi signal is on the same or near channel. One of you should move to a clear channel.

 

I've posted about this before. There is a free android phone/tablet application which can show you the SSID (name), channel, and relative strength of nearby WiFi signals. I use "Wifi Analyzer". There is no similar application for Apple phones/tablets.

 

Other WiFi (aka WAPs or wireless access points) act like noise when they are on the same or adjacent channels and can cause freezes, timeouts, low performance, etc. and it seems like your connection comes and goes. While you may have only noticed it on your TV, the problem is likely slowing down your other devices depending on their location relative to the WAP.

 

The DNS solution i provided in a different post is still appropriate for many and solves a different problem not related to Wifi "noise". If you still get the symptoms using a wired connection you might want to try this solution.

 

Good luck to all reading!

Constellation

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

"when a neighbors WiFi signal is on the same or near channel."

 

This neighbor is new to move in and we had same problem with previous neighbor. New neighbor has a different router than me and is on wired for their Samsung TV - so they've not had any problems.

 

"There is a free android phone/tablet application which can show you the SSID (name), channel, and relative strength of nearby WiFi signals."

 

Actually the Samsung "Networks" setup shows all available SSIDs and their strength bars. That what got me thinking about going wired and also seeing how his signal strength was higher than my own.

 

Once I get this wired (no small feat) I'll look into his channel selection and maybe buying a better router.

 

 

Cosmic Ray

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

 

 

You said, "Actually the Samsung "Networks" setup shows all available SSIDs and their strength bars. That what got me thinking about going wired and also seeing how his signal strength was higher than my own."

 

I think your Samsung TV must be closer to his WAP than to your own WAP. (WAP = "router" in your case). If you could put your WAP closer to your Samsung TV or could block his signal you might get a better signal from your network. A large sheet of Aluminum foil strategically placed on the wall might help.

 

To clear up a possible misconception, a Samsung TV only shows the SSID (name) and the bars but NOT the channel. Again, check out the "WiFi Analyzer" to see the channel and move your channel to a fixed clear channel.

 

Most WAPs transmit at the same legal power so a new router may or may not help. I use an older router. If your WAP has vertical antennas connected on the back move them so they are orthogonal (right angles) to the direction of your Samsung TV.  The strongest signal comes off the sides. Also ensure there is no metal between the antenna and the Samsung TV as best you can. And of course, move the WAP toward the TV if you can.

 

Good luck! I hope this helps.

 

NQ5P

Constellation

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

"I think your Samsung TV must be closer to his WAP than to your own WAP. (WAP = "router" in your case). "

 

Not possible. We're each on 3 acres of land, my router is in my main floor office, as is the TV.

 

I've spoken to the neighbor about giving me his channels and will compare to mine.

 

I have no problem with computer reception on my WAP, just Samsung. I will adjust the WAP antenna, thanks for helping.

Cosmic Ray

Re: **SOLUTION** Connected to wireless network but not the Internet - UN50KU6300FXZA

I wish I'd picked up on this earlier.  Since your TV is in the same room as your WAP router, and assuming there are no major obstructions, I agree with your earlier conclusion: There must be something wrong with your WAP router and you should try another one. Signals fall off as the cube of the distance so no way your neighbors signal could be stronger than yours.

 

Buy a new router, or to save a few bucks you could shop on Craigslist. Choose a major brand and the newest model you can.

 

Good luck, and do let us know the results!

 

NQ5P