12-07-2017 03:08 AM
On November 15, 2017, I purchased Samsung MU8000 4K UHD TV which was on sale for $2,299.99 with zero interest for 2 years. I received my purchase confirmation email but didn't receive any shipping information. After a week, I contacted Samsung and was told that my order had been placed on hold for suspected fraud and was advised to contact Samsung Fianance - TD Bank. After confirming my identity with Samsung and Samsung Finance I was assured my order would be processed. Several days later I did not receive any shipping information, so again I contacted Samsung and was told that the order was on hold because the finance department suspected it might be fraud related. I took all the necessary steps to correct any doubt by calling Samsung Financial who assured me that everything was in order and that I was approved for enough funds to make the purchase. I then spoke with a customer service who indicated that the purchase was approved and the TV would be shipped – ticket # 632556. On November 29, 2017, I spoke with customer service and they indicated that the order had been cancelled. After a lengthy discussions with the customer service and Samsung Financial, the TV was re-ordered and I was assured it would be for the original purchase price and terms and would be shipped ASAP. I never received an email regarding the purchase notification, so on December 2, 2017, I contacted customer service again who indicated that the bank was not releasing the funds and if we reordered it would be at the current price ($500. More). I contacted Samsung Financial and again they indicated that there is no issue with releasing the funds. I have sent numerous emails and made numerous calls and there is no releif in sight.
12-08-2017 08:16 PM
No help from anyone. Basically apologies that mean nothing and telling me to wait. I stopped getting replies to my emails at this point and can not get anyone in corporate. This is thw worst experience of customer service I have ever seen. We need a class action against this company for running credit and not being able to use it.
12-09-2017 05:25 AM
Yes I feel your pain. I am experiencing the same issues. It like they hired employees to answer the phone with no inttentions in acually helping people. I have been lied to and when I get an email responce it is the same generic verbage. Does anyone have a # or email that can reach a department at Samsung who can help?