12-05-2017 06:49 AM
Thanks for confirming, we'll continue via private messaging.
12-06-2017 05:27 PM
Same problem here. Have tried all suggested solutions but nothing works. I first had the message a week or so ago. Unplugged the OCM a couple of times and it went away. Now it is just stuck on a loop.
I‘m in the UK, have a 5 year warranty on the tv via the vendor, but this sounds to me like a manufacturing fault that Samsung should be dealing with properly.
12-14-2017 03:54 PM
I have a two week old Q7F 55". This QLED started the reboot loop a week in. Today I got my new one connect. No luck. Tomorrow a technician will be here. Be it that the tv is two weeks old one already spoke and escalated to case management to which they advised a note for the tech to replace the entire tv if it can't be fixed. The big catch here, once the tech does this, the case management opens a replacement for refunds and replacement area. That takes 3-5 days. Needless to say it seems I've purchased a product and I've only for the moment had one full week of use.
I also think the remote somehow is anissue . I'm wondering who all with the reboot problem also can't keep their remote paired to the tv?