One Connect Reboot Loop

SOLVED
Constellation

Re: One Connect Reboot Loop

[ Edited ]

Glad to see u most of u can even reboot! My MU8000 just keeps giving me the "OCB mini is not detected." This renders the TV useless to me. ive been a loyal customer 10 plus years Samsung, fix this...

Constellation

Re: One Connect Reboot Loop

Hi there!  I'm having the exact same issue and would like to join the class action law suit. I even know a law firm that will probably take it on. My TV is only 2 years old.

Constellation

Re: One Connect Reboot Loop

[ Edited ]

Hi, I am having the same problem with my Samsung TV (UN55JU7500FXZA) starting last night. Can you help me get this fixed? Thanks.

Samsung Moderator

Re: One Connect Reboot Loop

Have you tried plugging in/unplugging the OCB?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: One Connect Reboot Loop

Yes I tried this, unfortunately it did not fix the issue.

Samsung Moderator

Re: One Connect Reboot Loop

Thanks for confirming, we'll continue via private messaging. Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: One Connect Reboot Loop

Same problem here. Have tried all suggested solutions but nothing works. I first had the message a week or so ago. Unplugged the OCM a couple of times and it went away. Now it is just stuck on a loop.

 

I‘m in the UK, have a 5 year warranty on the tv via the vendor, but this sounds to me like a manufacturing fault that Samsung should be dealing with properly.

Constellation

Re: One Connect Reboot Loop

I’m having the exact same issue and can confirm that removing OneConnect stops the restart cycle but resumes as soon as I plug it back in. Is there a way to resolve with Software, perhaps default settings or something?

Constellation

Re: One Connect Reboot Loop

I have a two week old Q7F 55". This QLED started the reboot loop a week in. Today I got my new one connect. No luck. Tomorrow a technician will be here. Be it that the tv is two weeks old one already spoke and escalated to case management to which they advised a note for the tech to replace the entire tv if it can't be fixed. The big catch here, once the tech does this, the case management opens a replacement for refunds and replacement area. That takes 3-5 days. Needless to say it seems I've purchased a product and I've only for the moment had one full week of use. 

 

I also think the remote somehow is anissue . I'm wondering who all with the reboot problem also can't keep their remote paired to the tv? 

Constellation

Re: One Connect Reboot Loop

I am having the same problem with a samsung js8500 USHD TV please help moderator.