QLED TV repair costs buys the same new tv

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Constellation

QLED TV repair costs buys the same new tv

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Hi, I am so frustrated by Samsung, My TV Screen recently cracked. A tv that cost me $825. I contacted Samsung support for help and was referred to their authorized team near my area. to my surprise, the total cost of part and labor was $737.50 + tax. is this the business model for Samsung not to repair their electronics so that people can continue to buy new gadgets all the time? when I complained to the agent that the cost of repair buys the same tv, the response was that its Samsung set prices. I was also asked if I still want to proceed. the next message I received was a cancellation of my appointment. I tv that I have used for a few months is heading to the trash. I recently purchased a Galaxy Note 9 at $999, what is it going to cost in case of any accidental damage? Anyone with a great experience from Samsung repairs? am I alone?

1 REPLY
Constellation

Re: QLED TV repair costs buys the same new tv

I really think they are trying to grow the company too quickly. I like the galaxy phone I have. J7Prime.