Samsung LED Smart TV keeps turning off and on

SOLVED
Supernova

Re: Samsung LED Smart TV keeps turning off and on

Do you still need help with this issue?

Constellation

Re: Samsung LED Smart TV keeps turning off and on

I am having the exact same issue with my KS8000 TV.   i had since October 2016.   so disappointed that this started happening today, and it is no longer covered by the warranty.    Is there a solution to this issue?

Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

Have you tried unplugging the unit for about 5 minutes before trying to view it?

Cosmic Ray

Re: Samsung LED Smart TV keeps turning off and on

I have a UN65KS8500FXZA TV doing the same thing. I had a technician come out and tried to replace the mainboard and failed to fix the problem. The technician said the "LCD Panel" shorted out and it would cost $1,300.00 plus labor to fix the problem. This should not happen to a 2 year old TV, needless to say, I am very unhappy with this product. I have two other Samsung TV's and they work perfect. The TV is out of warranty and I can't see me buying another Samsung TV if you do not have an answer as to why this TV would fail like this after 2 years.

 

Regards,

Mike

Cosmic Ray

Re: Samsung LED Smart TV keeps turning off and on

Since the Samsung technician diagnosed my tv last week. I have taken the tv to the local tv repair shop and told me he has found the problem and should have it ready for pickup by Friday. Do to the language barrier i am unsure what the problem was but I will be sure to find out and post.

 

Regards,

Mike

Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

Please keep us updated.  


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Astronaut

Re: Samsung LED Smart TV keeps turning off and on

It seems this is a common problem....I too have a UN65KS8500FXZA TV doing the same thing. It turns off and on in an  endless cycle. turned off for 12 hours, no change.  I had a geek squad a tech visit yesterday and stated this could cost $1500 to repair and he advised to just go get a new TV!! This is only 2 years old. I am livid with Samsung . 

Cosmic Ray

Re: Samsung LED Smart TV keeps turning off and on

Today I received a call from the local TV repairman and he tells me afterall that he can not fix the TV and the problem is in the control panel and to come pick-up my TV. I asked him my options at this time and he tells me to buy a new TV because it will cost too much to fix. I spent over $2,400 for this TV and I can't believe it has failed after two years of light use. Samsung, you have to do the right thing here. I am not a rich man to be dropping $2,400 every couple of years. Is the controll panel serviceable and are parts available to service the control panel? Samsung you have to make this right; I currently have spent ~$300 to have two technicians look at the TV. Make it right Samsung.

 

Regards,

 

Mike

Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

SperDaddy, can you provide us the service ticket number so we can look into this further for you?


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Constellation

Re: Samsung LED Smart TV keeps turning off and on

I am having the same problem and it hasnt been two years yet