07-27-2018 04:59 PM
I have a UN65KS8500FXZA TV doing the same thing. I had a technician come out and tried to replace the mainboard and failed to fix the problem. The technician said the "LCD Panel" shorted out and it would cost $1,300.00 plus labor to fix the problem. This should not happen to a 2 year old TV, needless to say, I am very unhappy with this product. I have two other Samsung TV's and they work perfect. The TV is out of warranty and I can't see me buying another Samsung TV if you do not have an answer as to why this TV would fail like this after 2 years.
08-01-2018 11:34 PM
Since the Samsung technician diagnosed my tv last week. I have taken the tv to the local tv repair shop and told me he has found the problem and should have it ready for pickup by Friday. Do to the language barrier i am unsure what the problem was but I will be sure to find out and post.
08-02-2018 08:01 AM
It seems this is a common problem....I too have a UN65KS8500FXZA TV doing the same thing. It turns off and on in an endless cycle. turned off for 12 hours, no change. I had a geek squad a tech visit yesterday and stated this could cost $1500 to repair and he advised to just go get a new TV!! This is only 2 years old. I am livid with Samsung .
08-03-2018 06:51 PM
Today I received a call from the local TV repairman and he tells me afterall that he can not fix the TV and the problem is in the control panel and to come pick-up my TV. I asked him my options at this time and he tells me to buy a new TV because it will cost too much to fix. I spent over $2,400 for this TV and I can't believe it has failed after two years of light use. Samsung, you have to do the right thing here. I am not a rich man to be dropping $2,400 every couple of years. Is the controll panel serviceable and are parts available to service the control panel? Samsung you have to make this right; I currently have spent ~$300 to have two technicians look at the TV. Make it right Samsung.