11-08-2018 12:37 PM
My 75 inch 4K Samsung just powers off and on while watching program. I have called Samsung several times about this with no solution. My TV was purchased in April of 2018. I also called my cable provider and they are telling me that it is a problem in the TV itself, nothing else. They also referred me to this post as many people are having this
He said it was not the cable box because it does not go off when the TV does.
11-14-2018 05:06 AM - last edited on 11-14-2018 07:39 AM by SamsungHeath
I am having the same problem with my UHD Samsung. It keeps turning off and on by itself. I tried unplugging it and it still has a mind of itis own. We have six Samsung TV's and they all work perfectly. The picture on the problem set is awesome when it works.
The model Number is UN40HU6950FXZA. Serial Number <Edit>
The TV is used in the guest bedroom and has been used very little. We have five others that have performed without flaw for years. This was a special purchase that we splurged for and now we wonder if UHD was the way to go.
We learned that there was a class action suit that Samsung supported by replacing a capacitor. Can I bring my TV back to Best Buy to have this service performed?
Please let me know as soon as possible. The kids are coming for Thanksgiving and we would like them to have a working TV in the guest bedroom.
11-14-2018 08:41 AM
@ userwbFZ6M9UhI I would be happy to investigate further. Can you please send a Private message here: https://bit.ly/2mQxylV with the correct serial number as the one that was provided is not coming up as valid in our system.
11-16-2018 11:35 AM - edited 11-16-2018 11:51 AM
I have the same problem.. I also called Samsung.. They turned it over to a warranty center 150 miles from my house.. They called me and said since it's out of warranty I would have to bring it in for them look at.. It's only 3 years old.. Not Happy... can someone please help... the guy at Samsung said they haven't had any problems with the capacitor... yeah right.
11-21-2018 11:19 AM
I have read pages upon pages of this fault an no one has had a reply from Samsung.
What is the fix for this fault?????
Please reply this time without asking make model serial number an pm as I think we would all like to know ...
It's hapoening in all your models.