Samsung Un50j6200 Recall?? safety issue

Asteroid

Samsung Un50j6200 Recall?? safety issue

Yesterday  May 11, 2018 my kids were watching TV on our Samsung  smart TV when the TV went white with vertical lines and the right bottom corner heated up so much that it melted.  

 

This is scary as this is a safety issue that is more than just a defective tv but a potential life safety issue as this could have caused a house fire. 

 

Why have i  not heard about this from Samsung or Best Buy where I purchased this TV??

 

this IS a known issue what is the solution?

 

 

 

 

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32 REPLIES
Samsung Moderator

Re: Samsung Un50j6200 Recall?? safety issue

Hey there, I am very sorry to hear that this has happened to you. I noticed you also posted on quite a few of the other boards. At this time, there is not a single one-fix-for-all solution. The mods are looking into each and every case here to offer what is available for each customer. In order to see what we can do for you, can you send me a private message with the below information here: http://bit.ly/2igAXKH

 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone NumberSmiley SadIf Available)
Place of Purchase:
 

Model Code:
Serial Number:

Picture of the melted portion of the screen:
 


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Samsung Moderator

Re: Samsung Un50j6200 Recall?? safety issue

Hi, Joseph! Did you receive the new TV? 


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Constellation

Re: Samsung Un50j6200 Recall?? safety issue

I had exactly the same issue tonight!  Fortunately I was in the room when the plastic started to melt.   Obviously there is an issue with this television! 

Asteroid

Re: Samsung Un50j6200 Recall?? safety issue

My model just did the same thing

Asteroid

Re: Samsung Un50j6200 Recall?? safety issue

My TV did the same thing. My 5 year was watching tv when it happened. So thankful we caught it in time and it didn’t burn our house down.
Will Samsung repair or replace ?
Is there an active recall?
Samsung Moderator

Re: Samsung Un50j6200 Recall?? safety issue

@usertpKdqEvQH1: Could you send us a private message? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Samsung Un50j6200 Recall?? safety issue

I had the same exact issue and voiced the same concerns. I warned Samsung that this is a class-action lawsuit waiting to happen -- i'm afraid for the day one of these defective TVs burn a house down and kill someone.

 

In my particular case I wrote what happened to me here https://us.community.samsung.com/t5/TVs/Screen-overheating-and-melting-corner-of-TV-6300-series-LED/...

 

I also wrote a message to them on Twitter. They quicky reached back out to me and offered me a replacement. About a week later my 50" 2016 TV was offered a replacement to a 2018 updated model brand new. I asked for a larger one and shockingly they accomodated. My 55" Series 7 2018 Samsung TV arrived yesterday and they took the old one. 

 

Very happy with the speed and effectiveness of customer service but I too worry that this will result in the death of someone. 

Constellation

Re: Samsung Un50j6200 Recall?? safety issue

I’m having the same issue!! We unplugged it and everything stayed hot for a little over 15 min... Is there anyway we can get this replaced if so can you please reach out to me

Thanks
Asteroid

Re: Samsung Un50j6200 Recall?? safety issue

Contact Samsung. Yes they are taking care of my issues.