2 weeks ago
I have a 55in 4k samsung smart tv and a 2 note 8. I have always been able to screen mirror. I turned my tv off last night and the next morning neither phone would screen mirror. The phones and tv did not update overnight. I talked to samsung support they told me to factory reset tv. That didnt work. The phones attempt to connect but now i get a passcode to enter on the phone(never had to enter a passcode in the 2+ years ive owned the tv) and if you enter the passcode the only option on the tv is to deny connection. Neither tv or phones are on wifi.
a week ago
Thanks, can you also provide the current software version? You can find this in the menu under support > contact samsung.