Screen mirror. I need help.

Constellation

Screen mirror. I need help.

I have a 55in 4k samsung smart tv and a 2 note 8. I have always been able to screen mirror. I turned my tv off last night and the next morning neither phone would screen mirror. The phones and tv did not update overnight. I talked to samsung support they told me to factory reset tv. That didnt work. The phones attempt to connect but now i get a passcode to enter on the phone(never had to enter a passcode in the 2+ years ive owned the tv) and if you enter the passcode the only option on the tv is to deny connection. Neither tv or phones are on wifi.

 

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19 REPLIES
Samsung Moderator

Re: Screen mirror. I need help.

After the factory update did you attempt to update the unit?

Constellation

Re: Screen mirror. I need help.

No i don't have internet to update
Constellation

Re: Screen mirror. I need help.

I tried to connect to another smart tv still will not connect on either phone

Constellation

Re: Screen mirror. I need help.

Both phones are updated
Samsung Moderator

Re: Screen mirror. I need help.

Please provide the full model code and current software version of the television. 

Constellation

Re: Screen mirror. I need help.

UN55JS7000

Samsung Moderator

Re: Screen mirror. I need help.

Thanks, can you also provide the current software version? You can find this in the menu under support > contact samsung. 


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Constellation

Re: Screen mirror. I need help.

Tv version is 1225. I have never updated it since i have owned it. And never had a problem connecting to it

Samsung Moderator

Re: Screen mirror. I need help.

Do you have your television connected to a hotspot on your cell phone? Are you streaming from the phone to the television?