Screen mirror. I need help.

Constellation

Re: Screen mirror. I need help.

Streaming from phone to tv. Using smart view.

Samsung Moderator

Re: Screen mirror. I need help.

After you did the factory reset, did you remove the television from the app on the phone and re-add it?

Constellation

Re: Screen mirror. I need help.

I dont have the app. I pull down the quick settings and scroll over a page and it says smart view. I have tried to download the app and it says i need to be on wifi to connect

Samsung Moderator

Re: Screen mirror. I need help.

Can you please explain in exact detail the steps you have used previously to connect the phones to the TV?

Constellation

Re: Screen mirror. I need help.

I would turn tv on. I would pull down the quick settings scroll a page over click smart view then it would find my tv and say it was connecting then it would be connect

Samsung Moderator

Re: Screen mirror. I need help.

Go to MENU>Network>Multimedia Device Manager and see if the devices are listed there.

Constellation

Re: Screen mirror. I need help.

My phone is not there.

Samsung Moderator

Re: Screen mirror. I need help.

We would recommend a software update on your device.

Constellation

Re: Screen mirror. I need help.

The tv or phone

Samsung Moderator

Re: Screen mirror. I need help.

[ Edited ]

We would recommend that the software is up to date on all devices.