05-15-2016 06:45 AM
Solved! Go to Solution.
10-03-2016 08:28 AM - last edited on 03-30-2018 06:31 AM by SamsungCole
I wanted to make a post to help you all get in touch with me directly so I can look into your issue for you. Can you please provide the following via a private message? http://bit.ly/2igAXKH
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)
Picture(s) of Melted Portion of the Screen:
I will need this information to look into this issue for you. Also, I am marking this post as a "solution" to help new comers see this post. Please let me know if you have any questions, Thanks.
05-16-2016 07:25 PM
Good evening, welcome to the community! I am very sorry to hear of this. I have sent you a private message regarding your concerns. Please follow up with me at your convenience. Thanks!
07-17-2016 05:11 PM
Just had the same thing happen to my 50" Samsung LED Smart TV 6200. Purchased the TV in October of last year (9 months ago). Today the corner of the TV started warping colors, got REALLY hot, and the casing on the side of the TV actually started to melt a little bit. We immediately turned it off and unplugged, called geek squad, and they told us they've never heard of that happening before, and didn't really believe us that it had occurred. So now we're waiting on a TV repair man to come confirm that the casing has melted and the color is warped before we move on to the next step.
08-05-2016 08:13 AM
I have this same issue with my 50" Samsung Smart TV. Today while watching a show, the screen first went white with blue streaks but sound was still playing. After restarting the TV, it is now a black screen with a white circle in the lower-right corner. But most importantly, the lower-right corner of the TV frame is now melted! What happened?
08-06-2016 09:18 AM
I am very sorry to hear this. Was there anyone hurt or any property damaged? Can you reach out to me via a private message with your contact information? I would like to have a specialist reach out to you directly. Thank you.