Screen overheating and melting corner of TV - 6300 series LED

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Constellation

Screen overheating and melting corner of TV - 6300 series LED

I own a Samsung LED TV 6300 series. The screen on the TV got so hot it melted the corner of the TV and the screen no longer functions. The TV itself was not on for the majority of the day. The TV was on for maybe an hour or so before it did this. There was no warning from the TV of it over heating. Has anyone else experienced this problem? I've owned the TV for just a little over 2 years and this incident seems as if the TV was not manufactured correctly as it happened completely unwarranted.
1 ACCEPTED SOLUTION

Accepted Solutions
Samsung Moderator
Solution
Accepted by SamsungDarius (Samsung Moderator)
‎10-03-2016 08:28 AM

Re: Screen overheating and melting corner of TV - 6300 series LED

[ Edited ]

Hi everyone,

I wanted to make a post to help you all get in touch with me directly so I can look into your issue for you. Can you please provide the following via a private message?  http://bit.ly/2igAXKH

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code:
Serial Number:

Picture(s) of Melted Portion of the Screen:

 


I will need this information to look into this issue for you. Also, I am marking this post as a "solution" to help new comers see this post. Please let me know if you have any questions, Thanks. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

409 REPLIES
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

Good evening, welcome to the community! I am very sorry to hear of this. I have sent you a private message regarding your concerns. Please follow up with me at your convenience. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

I just had the same thing happen... sob
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

Oh no! That's scary Aburchfield. Please reach out to me via e-mail with your contact info and the following ID: 15048785.  smsupport@sea.samsung.com

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Just had the same thing happen to my 50" Samsung LED Smart TV 6200.  Purchased the TV in October of last year (9 months ago).  Today the corner of the TV started warping colors, got REALLY hot, and the casing on the side of the TV actually started to melt a little bit.  We immediately turned it off and unplugged, called geek squad, and they told us they've never heard of that happening before, and didn't really believe us that it had occurred.  So now we're waiting on a TV repair man to come confirm that the casing has melted and the color is warped before we move on to the next step.

Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

Can you please send a private message confirming the complete model number and serial number? Thank You

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

I have this same issue with my 50" Samsung Smart TV. Today while watching a show, the screen first went white with blue streaks but sound was still playing. After restarting the TV, it is now a black screen with a white circle in the lower-right corner. But most importantly, the lower-right corner of the TV frame is now melted! What happened?

Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

Wishy,
I am very sorry to hear this. Was there anyone hurt or any property damaged?  Can you reach out to me via a private message with your contact information? I would like to have a specialist reach out to you directly. Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Yep. Same problem over here. Not sure what the warranty is but I've had the TV since November and it just started melting at the corner. 

I hope there's a reasonable solution for this. 

Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

Same thing just happened to mine, only 4 months old and it's only on a couple of times a day. It's even melted the frame of the TV, it could be a fire hazard. What do I do now?