Screen overheating and melting corner of TV - 6300 series LED

SOLVED
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Same here its looking like we will never buy samsung anything again...No way should this be happening its a samsung liability and they should be responsible...I have talked to so many people and they just dont care but I will fight this our home could have caught on fire...Good luck...

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Same here its looking like we will never buy samsung anything again...No way should this be happening its a samsung liability and they should be responsible...I have talked to so many people and they just dont care but I will fight this our home could have caught on fire...Good luck...

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

This is my melted TV ...its a samsung liability...Stand buy ur products SAMSUNG!!!

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Yes Im convinced as well...Im jus glad my husband was home when this happened...Its a Samsung liabliliy and they keep blowing me off...

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

I hate to hear that so many are having such a severe issue with their TVs. "Severe" is not a word I wave around lightly, but these TVs have great potential to be fire hazards putting people and property at extreme risk. 

 

That said, it has not been my experience that Samsung "blows off" or ignores its customers. I have every reason to believe that Samsung is very concerned about this issue and will do everything in their power to correct it. No company, regardless of how big it is, wants to be the next Toyota or Chevrolet, facing hundreds of millions of dollars worth of litigation and bad press, just to make today's dollar. Because if you want to make tomorrow's dollar as well, you have to keep today's customers happy and I like to think Samsung understands this. 

 

The repair tech is due at my house tomorrow between 3-6pm. He called to say he has a new screen for our TV and that the repair shouldn't take long. I will post here when the job is finished and let all of you know if he replaces the melted trim piece as well. I will also speak with the repair tech and have him tell me what caused this to happen in the first place, what (if anything) has been done to correct the condition, and whether or not I can expect this to happen again. If I'm not pleased with eother the repair or the answers, I'll be on the phone with Samsung about a comllete refund because I refuse to have a ticking time-bomb in my home. 

 

Stay tuned.

Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

Hey Edeneye, Could you send us a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Screen overheating and Smart TV functions are freezing - UN65JU6700

I got this 65 inch UHD curved TV 10 months back. I have noticed, if TV is running for a while or if the room temperature is high. TV starts freezing. None of the smart tv functions are working. However regular TV is working OK. Looks like a component related to smart tv functions is started malfunctioning, when TV is getting heated.  I initially thought my network is dropping. But now I noticed the pattern and identified the root cause of the issue. 

BW2
Asteroid

Re: Screen overheating and melting corner of TV - 6300 series LED

I just started having this issue today.

Noticed a bright area in the bottom left corner.  When feeling around there it was definitely hot.

Hope to get this resolved easily enough.

It's a 50" 6200 set.

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

MY QUESTION IS did it all work out? did Samsung take care of you? I too have had this issue as of 9/7/16 and it seems they're only willing to help at cost, yet still at the request of an accomodation.This is recall worthy. A serious flaw like this should merit a free repair as one guy said its brand protection.

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Quick follow up on my situation. Samsung did pay for a technician to come and make the repair which was completed today. So far everything does seem to be working fine.