10-20-2016 11:15 AM
To send other users a private message you can visit their profile and on the right side of the screen you should see an option for "Send this User a private message". If you don't have this option listed let me know and I'll see if we can get this fixed for you. I'll go ahead shoot you one though!
11-01-2016 05:10 PM
Samsung service told me specifically that someone would be in touch with me within 2 days about setting up a service/repair call to my home.
A week later I get a phone message from a company that is located over 170 miles away from me (that's over 2 1/2 Hrs drive time one-way) asking me to call them to set up an appointment. All attemtps to reach them at the number left in their message during their stated business hours resulted in a busy signal. If I call after hours in an attempt to leave a voice mail offering an alternative number to reach me at, absolutely no options available to leave a message. I did a little looking on line about this company Lakes Electronics, Pompano, FL. It quickly became obvious by the reviews on the BBB, Google Review & Yelp sites that this company has a very poor customer service track record. Did I say they had a poor rating?
What is Samsung thinking trying to get a poorly rated company to travel over 340 miles round trip to come fix a faulty, dangerous product they sold me and then expect me to feel good about their company? Really? I have not been feeling the love for over 2 weeks now!
Burning tablets and now smolding/melting TVs. What's next Samsung?
11-01-2016 05:32 PM
Best Buy folks here in Florida told me the same thing. Guess it's going to take a house burning down or someone falling asleep in front of one left on setting the house on fire and killing the sleeping owner. Gosh, I hope I'm wrong.