Screen overheating and melting corner of TV - 6300 series LED

SOLVED
Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

Mine looks exactly like this
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

I don't know why but it does not give me an option to send you a private message. I am having the same problem with my UN50J5200AF.

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Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

To send other users a private message you can visit their profile and on the right side of the screen you should see an option for "Send this User a private message". If you don't have this option listed let me know and I'll see if we can get this fixed for you. I'll go ahead shoot you one though!


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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Same model, same boat.. Repair guy came out and said it needs a new panel.. Possible house fire and no accommodations offered. No damage in my case means no fault? Just $1000.00 gone

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

My TV just did the same thing and nearly caught fire. I am lucky my kids caught it. What action needs to be taken? I have submitted an email to samsung customer support. This is very disappointing and scary. 

Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

Twavos, Could you send us a private message with any transaction numbers you may have?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Call Samsung support.  They sent a repairman out and he replaced the screen for free. 

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Samsung service told me specifically that someone would be in touch with me within 2 days about setting up a service/repair call to my home.

A week later I get a phone message from a company that is located over 170 miles away from me (that's over 2 1/2 Hrs drive time one-way) asking me to call them to set up an appointment. All attemtps to reach them at the number left in their message during their stated business hours resulted in a busy signal. If I call after hours in an attempt to leave a voice mail offering an alternative number to reach me at, absolutely no options available to leave a message. I did a little looking on line about this company Lakes Electronics, Pompano, FL. It quickly became obvious by the reviews on the BBB, Google Review & Yelp  sites that this company has a very poor customer service track record. Did I say they had a poor rating?

 

What is Samsung thinking trying to get a poorly rated company to travel over 340 miles round trip to come fix a faulty, dangerous product they sold me and then expect me to feel good about their company?  Really?  I have not been feeling the love for over 2 weeks now!

 

Burning tablets and now smolding/melting TVs. What's next Samsung?

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Best Buy folks here in Florida told me the same thing. Guess it's going to take a house burning down or someone falling asleep in front of one left on setting the house on fire and killing the sleeping owner. Gosh, I hope I'm wrong.

Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

Lakes Electronics called, scheduled an appointment, and showed up on time.  They fixed my TV with a new screen.

Try 800 864 9416.  My guy came from Ft. Pierce, even though the card says Pompano Beach.

 

Fred