11-04-2016 06:16 PM
2016-11-03 - I did get through to Lakes Electronic. It sounds like they are just a a small local company caught in the middle of this mess. They are a Samsung repair rep. And given that now Samsung washers are exploding, they must have their hands full. I was given some advise on how to handle Samsung customer service from Lakes.
It appears since my TV is out of the one-year warrenty, Samsung will not do anything to remedy what I believe to be a manufacturing/design defect. I also believe that they are working very hard to hide this issue due to all the other defective product issues that are currently in the news. I suggest to all those reading this to continue to put pressure on Samsung and to tell/warn as many people they know about this potentially dangerous defect. If I am wrong, I will be the first to admt it. But at the moment, the facts I know support something else.
11-04-2016 06:35 PM
I am guessing your set was still within the 1 yr warranty period, hence you are covered. If I may ask, how many hours a week is your TV on? Mine had what I think is low operating time, 8-10 hours a week. That may explain why it took 1 1/2 years for my problem to manifest itself. Sounds like others on this site have problems 6 months to 2 years after purchase. All dependent on operating hours. Identical failure symtoms points to a common defect. IMHO
11-07-2016 02:46 PM
Actually, the only person who can mark something as solved is the original poster, who apparently did have her problem resolved.
I know that this does not help with your original problem so, if you have not heard directly from one of the moderators regarding your specific problem, I suggest that you start another thread so that it gets noticed. Sometimes, these multipage threads get buried.
11-09-2016 11:10 AM
thanks for that bit of info.
And Another Up-Date, 11/09/2016:
I did try using the advice given by Lakes Electronics; immediately ask for Executive Customer Service. Seems to be a special problems solution group. I was transferred to the group but then told they would have to call me back within 48 hours. I never heard from them. BUT ....
I received a call from Lakes Electronics today. Seems Samsung called them to authorize a one-time warranty service call with needed parts and labor to be covered. That's great, but it has been a very long and fustrating process. So when the technician comes and performs his/her magic, I will give what I hope is a final up-date to this issue.
Another Interesting Fact I learned this pass Saturday - I was in a Sears store and casually asked a couple of sales folks in electronics if they had heard of this problem with Samsung Smart TV screens. They said no, but they did tell me that a few weeks earlier Samsung Reps had come to their store looking at their stock and pulling some of it. They did not know any specific details of what the Reps were looking for or why, just that they had been there. Just a coinsidence ?
I do appreciate Samsung finally stepping up to help resolve this issue. I just wish that it did not have to take so much of my time and energy to get their attention the first time. More to come after Friday's repair visit.
And this is what I now see on my srceen when I plug it in and turn it on. Just thought I would share.
11-10-2016 05:39 PM - edited 11-10-2016 06:14 PM
This also happened to me today.
I purchased the TV a little over a year ago from Costco and tonight the screen went black, then it came back on with white lines running across most of the screen. I then turned off the TV and unplugged it, however, when I touched the screen I burned my hand because the TV had melted in the lower right corner. This is ridiculous. Talk about a major fire hazard, not to mention that this TV is expensive. Apparently Samsung has more than just cell phones that are fire hazards!!
11-21-2016 07:49 PM - last edited on 11-22-2016 06:07 AM by SamsungJam
I am not seeing the option of a private message. My contact info is email@example.com.
My TV info is:
Type #: UN50F5500
Serial Number: <HIDDEN>
Manufacturer Date: Nov 2013
It started smoking and melted. I'm glad I was present or it may have caught fire with the kids in the room.
This is a safety issue for both person and property.
I hope Samsung is intending on taking extremely good care of those that have been impacted by this.
Between the burning phones and this, their reputation will take a hit.
Please let me know if you can help.