08-10-2018 08:33 PM
We are sorry to hear about this. Please send the model and serial numbers to this link and we will look in to this.
08-13-2018 01:25 PM
@userGzuwSfyK9a We recommend replacing the remote. You can ge one from samsungparts.com.
08-18-2018 02:18 PM
This is clearly a problem. Are we ever going to get an explanation? It is unacceptable that the only solution is to buy a remote that now costs 1/2 as much as a new TV of the same size. Why would I believe that a new one wouldn't eventually have the same problem?????
08-18-2018 04:42 PM - last edited on 08-18-2018 05:56 PM by SamsungDarius
Model code: un55f7100afxzaVersion no: ud02Thanks, BH
08-30-2018 06:33 PM
So, I finally gave up and did some Googling and now I see that the issue I've had for so long is not rare. I bought my UN65KS8000 right before Black Friday back in 2016. I'd been using rechargable Low Self Discharge NiMH batteries and they'd last about a month to a month and a half before I started getting warnings from the TV about batteries being low. I went and bought newer/better LSD NiMH batteries thinking maybe I just got budget/off brand ones that weren't that great. The issue persisted. So I finally gave up and got a pack of alkaline AA batteries. If anything, the remote has had even *less* life with that change. I got about 2 weeks out of brand new ones.
I presume I am out of warranty period now, but I have to be honest this is disappointing. There's no reason for this kind of drain from a simple remote control. As far as I know the TV is using the latest firmware, 1220, for what that's worth. Any suggestions?