Severe battery drain - UN**KS**** Smart Remote

Constellation

Re: Severe battery drain - Smart Remote 8 series MU8500

My remote has been burning thru batteries in under a two days. I’m gone through a couple 24 packs of energizer batteries. 

Samsung Moderator

Re: Severe battery drain - Smart Remote 8 series MU8500

We are sorry to hear about this. Please send the model and serial numbers to this link and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Samsung Moderator

Re: Severe battery drain - Smart Remote 8 series MU8500

@userZtJaBJGsrL Just checking in to see if you need further assistance.

Astronaut

Re: Severe battery drain - UN**KS**** Smart Remote

I also have the same problem.  Batteries only last a few days.  55" 3d un55f7150.  Also it will pause internet tv by itself.  If I take the batteries out and just use the keyboard it is fine.  Remot is AA59-00772A.

Samsung Moderator

Re: Severe battery drain - UN**KS**** Smart Remote

@userGzuwSfyK9a   We recommend replacing the remote. You can ge one from samsungparts.com.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Severe battery drain - Smart Remote

hi,

 

my remote model CODE is: AA59-00772A , MODEL NAME: RMCTPF28BP1 AND FCCID: A3LRMCTPF.

 

BATTERY DRIANS WITHIN A WEEK. PLEASE HELP.

Samsung Moderator

Re: Severe battery drain - Smart Remote

@userZKDnO6hYET, I would be happy to look into this for you. Mind shooting us a message with the model code and the serial number of the TV this remote belongs to?

Asteroid

Re: Severe battery drain - Smart Remote

This is clearly a problem. Are we ever going to get an explanation?  It is unacceptable that the only solution is to buy a remote that now costs 1/2 as much as a new TV of the same size.    Why would I believe that a new one wouldn't eventually have the same problem?????

Constellation

Re: Severe battery drain - Smart Remote

[ Edited ]

Model code: un55f7100afxzaVersion no: ud02Thanks, BH

Astronaut

Re: Severe battery drain - Smart Remote

So, I finally gave up and did some Googling and now I see that the issue I've had for so long is not rare. I bought my UN65KS8000 right before Black Friday back in 2016. I'd been using rechargable Low Self Discharge NiMH batteries and they'd last about a month to a month and a half before I started getting warnings from the TV about batteries being low. I went and bought newer/better LSD NiMH batteries thinking maybe I just got budget/off brand ones that weren't that great. The issue persisted. So I finally gave up and got a pack of alkaline AA batteries. If anything, the remote has had even *less* life with that change. I got about 2 weeks out of brand new ones.

I presume I am out of warranty period now, but I have to be honest this is disappointing. There's no reason for this kind of drain from a simple remote control. As far as I know the TV is using the latest firmware, 1220, for what that's worth. Any suggestions?