01-25-2017 07:57 PM - last edited on 01-26-2017 09:53 AM by SamsungCole
My Samsung Smart TV has stopped being able to connect to our WiFi. It had been working perfectly up until this past week. The TV is the only device in the house not connecting to the WiFi.
Model Code: UN48JU6400FXZA
Solved! Go to Solution.
11-14-2018 05:34 AM
For anyone still having problems, I would like to post what solved my problem. My Samsung tv is model # UN55JU640D. It is a model from Samsung's 2015 line.
My problem was the same as every one else's - no internet. When I entered network settings, I had no SSID choices and fields such as IP address, subnet mask, gateway, etc., were blank.
I just discovered my problem yesterday and spent the entire day trying to solve the problem. It was someone from this forum who put the idea in my head to update via usb.
So, this morning I dowloaded the update for my tv. Used 7-zip to extract the files. The first time I tried to install it on my tv, it said there was no update on the card. I went back to my computer and deleted everything on the drive except for the extracted files. My file name also had a (1) behind it and I deleted that from the file name.
I, then went back to the tv, inserted the usb drive, went to SYSTEM, selected UPDATE, and it worked.
I was able to select SSID, and if I remember correctly, the screen shortly said you are connected to the internet. I clicked on an internet app and it did connect. It didn't watch anything. Maybe, I will do that later today.
I hope this helps someone. Sorry, it's so long.
03-29-2017 05:30 AM
I don't know what to do either, it has happened again. I cannot connect as all and I am so frustrated. There is no reason for this to continue randomly happening, we havent changed our Wi-Fi and no other devices are having this problem. I think it came back on its own last time because when I check for an update now of course it can't because it can't connect to the Wi-Fi. I also need HELP!
03-30-2017 10:40 AM
If the software is up-to date, you have completed a factory reset on the TV, have reset the router, have contacted the service provider and you still cannot connect to the internet; then we would recommend having a technician look at the unit.
04-02-2017 04:10 PM
I have the same issue with my KS800 series as well. It works perfectly right off the box. After the first firmware upgrade it causes the "invalid ip addresss, cant connect to internet" after sitting on the phone with Tech Support didnt work out. They sent a technician out to replace wifi network module (v1165).
Few days earlier, my TV got a new version update v1168.3. The wifi stop working again, same issue. Time to call the techinician out again.
09-17-2017 10:09 AM
Having the same issue again. It's exhausting and so frustrating. So far I have had only bad experiences with Samsung products and customer service. What number did you call to have the technician come out? I'm tired of trying to fix this on my own.