06-14-2018 11:13 AM
My TV is now refusing to do anything related to the internet. No YouTube, no Netflix, no Amazon, no nothing. It was working fine at 4:00 this morning. Now it's not.
The firmware is revision 1200. I have another TV which is working fine. I am going to be really annoyed if I have to reset my TV and reenter all my passwords. I have checked my network settings Have tried wired and wireless and accessing an alternate network with no success I've been using Google's dns servers for years, tried switching them around without success.
Can somebody assist me with this issue please?
06-14-2018 11:35 AM
@usergaN5J0S7cq: What's the model of your television?
06-14-2018 12:13 PM
Software Version T-MST12AKUC-1200.0
I am having this issue as well. There is a connection from TV to router but won't connect to internet. Other devices work and have tried 3 internet routers and 2 wired connections. All fail. Also have done factory reset and DSN 8888. Please help!
06-14-2018 12:55 PM
Could you send me a private message with the serial number? http://bit.ly/2ihPL97
06-18-2018 10:11 AM
Once again this was only a temporary fix and I’m right back at having the same problem. This so called “Smart TV” more often then not doesn’t work and it’s error after error. I’m so upset with the Samsung company and the persistent issues. Dealing with customer service is exhausting and every “solution” has either failed or temporarily resolved the issue and then we’re right back where we started. I have been dealing with this for over a year and a half.
06-18-2018 12:34 PM
Christinampond, the next step would be service. You can find a repair center using the following link: http://www.samsung.com/us/support/service/location