08-13-2017 07:25 AM
My new Samsung TV, UN55MU9000, is turning itself on after I've shut it off. I can't get it to stop doing this and I don't want to burn out the TV or use the electricity. Is there a solution for this? I have the latest software update.
Solved! Go to Solution.
08-29-2017 01:51 PM
Thanks for waiting. The TV was off when I got home last night, so I assume that it is fixed. If the condition reoccurs, I will let you know. I'm assuming that unplugging and replugging in the router may have reset the TV.
08-14-2017 06:57 AM
No, it's plugged into the wall outlet. The title of this post is misleading; what I said is that the TV is turning itself ON, not off. I used Samsung Chat to try to resolve the issue and he had me shut off the power for 60 seconds (we can't reach the outlet because the TV is on the wall). This seems to have solved the problem intermittently; sometimes it's still turning on by itself. So, close but no cigar!
08-15-2017 06:42 AM
Out of curiousity, could you try unplugging your router (if the television is connected to the internet) and waiting to see if it will still power itself on?