Tv is turning off and on by itself

SOLVED
Asteroid

Tv is turning off and on by itself

My new Samsung TV, UN55MU9000, is turning itself on after I've shut it off. I can't get it to stop doing this and I don't want to burn out the TV or use the electricity. Is there a solution for this? I have the latest software update.

1 ACCEPTED SOLUTION

Accepted Solutions
Asteroid
Solution
Accepted by topic author userMmHBCTJzTD
‎08-29-2017 01:52 PM

Re: Tv is turning off and on by itself

Thanks for waiting. The TV was off when I got home last night, so I assume that it is fixed.  If the condition reoccurs, I will let you know.  I'm assuming that unplugging and replugging in the router may have reset the TV.  

14 REPLIES
Samsung Moderator

Re: Tv is turning off and on by itself

Are you plugged into a surge protector by any chance?


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Asteroid

Re: Tv is turning off and on by itself

No, it's plugged into the wall outlet. The title of this post is misleading; what I said is that the TV is turning itself ON, not off.  I used Samsung Chat to try to resolve the issue and he had me shut off the power for 60 seconds (we can't reach the outlet because the TV is on the wall). This seems to have solved the problem intermittently; sometimes it's still turning on by itself. So, close but no cigar!

Samsung Moderator

Re: Tv is turning off and on by itself

Is the software up to date?


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Asteroid

Re: Tv is turning off and on by itself

I have the latest software update.

Samsung Moderator

Re: Tv is turning off and on by itself

Out of curiousity, could you try unplugging your router (if the television is connected to the internet) and waiting to see if it will still power itself on?


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Asteroid

Re: Tv is turning off and on by itself

I'll try that later this evening; I can't do it now.

Samsung Moderator

Re: Tv is turning off and on by itself

Please keep us posted

 


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Asteroid

Re: Tv is turning off and on by itself

I am traveling until the end of the month so I'll have to wait until I get back. Thanks for your interest.

Samsung Moderator

Re: Tv is turning off and on by itself

No worries, we'll be here. Smiley Happy


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