UN55JS9000FXZA -Keep losing cable source when starting tv.

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Constellation

Re: Keep losing cable source when starting tv.

That's disappointing, not sure at this point what we can do. So far my tv hasn't done it again but I am guessing it's a matter of time. 

Samsung Moderator

Re: Keep losing cable source when starting tv.

Hey Templefan62, What model television do you have?


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Constellation

Re: Keep losing cable source when starting tv.

UN65JU7100

Constellation

Re: Keep losing cable source when starting tv.

[ Edited ]

To add even more confusion to this topic, if I turn the tv off and then turn it back on later, it starts playing a 30 second loop of whatever I saw last on netflix.  If I press source, then it goes away and the normal cable tv programming is back on.  I leave it on cable tv, turn it off and then turn it back on, i see the 30 second loop from netflix until I press source and it takes me back to the normal cable show that is on.  Odd...very odd.

Constellation

Re: Keep losing cable source when starting tv.

That is very odd.  Hopefully they will come up with something. 

Constellation

Re: Keep losing cable source when starting tv.

I turned off instant on and haven't had the issue for a week. Who knows if that'll be a long time solution. I obviously shouldn't have to turn off major features to have the TV function properly. 55js7000

Samsung Moderator

Re: Keep losing cable source when starting tv.

Hey guys, we've been speaking with our specialist who recommends speaking with the cable company as there is the possibility that a setting exists in the cable box for a delayed start up or something similar that could potentially be causing the issue. Xodus2222, that particular issue does strike me as rather odd. Can you confirm if you have attempted a reset of the television?


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Constellation

Re: Keep losing cable source when starting tv.

It was working fine forever and just started doing it. Not sure it could be the cable box unless it was somehow triggered remotely. 

FYi, it hasn't done it since I physically unplugged the set. But I'm sure since I just said it, it will start to happen. I will keep u poster. 

 

Constellation

Re: Keep losing cable source when starting tv.

Originally, I unplugged mine and it was ok for a day or two and then it started again.

Constellation

Re: Keep losing cable source when starting tv.

Yea, that's why I tried it.