UN65MU6300 Streaming freezes

Constellation

UN65MU6300 Streaming freezes

 
2 REPLIES
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Constellation

Re: UN65MU6300 Streaming freezes

Bought this new, awesome, $1,100., 65" in October 2018 from 'Open Box' in Calgary, Alberta. Unfortunately, while streaming NHL games the screen freezes and the Bluetooth headset makes a staccato sound. Sometimes the streaming fixes itself a few seconds later, sometimes not. Initially, the streaming would freeze once in a while but now it happens every few seconds or minutes.

I swapped Bluetooth headsets, unplugged thumbdrives, reset the network modem and Smart Hub, rebooted the tv and its still happening. Love this tv when it works.

Any suggestions VERY much appreciated.

Chris

chris.laughren@gmail.com

Samsung Moderator

Re: UN65MU6300 Streaming freezes

@ Rorschached99 I am sorry to hear this. This media is for US models support and service. I would suggest reaching out to Samsung Canada directly for further assistance. Here is a link for their support page and contact information: https://www.samsung.com/ca/info/contactus/