iLive sound bar not working with Smarthub

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Constellation

iLive sound bar not working with Smarthub

I received an iLive Soundbar and hooked it up to my Samsung smart TV with the optical cable. I changed the sounds setting to PCM, have reset the Smarthub, and turned off and on both the TV and the soundbar but I cannot get sound with Hulu or YouTube. 

 

Is there anything else I can do to make this work?

15 REPLIES
Samsung Moderator

Re: iLive sound bar not working with Smarthub

Could you provide the full model of the television?  


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Constellation

Re: iLive sound bar not working with Smarthub

The model number is UN40H5203AF

Samsung Moderator

Re: iLive sound bar not working with Smarthub

Was this device purchased in the U.S.?

Constellation

Re: iLive sound bar not working with Smarthub

Yes, from Best Buy.

Samsung Moderator

Re: iLive sound bar not working with Smarthub

Have you tried resetting Smart Hub? 

Constellation

Re: iLive sound bar not working with Smarthub

Yes, I tried that twice yesterday.

Samsung Moderator

Re: iLive sound bar not working with Smarthub

Just to double check, are you getting sound through the television without the soundbar?

Constellation

Re: iLive sound bar not working with Smarthub

Yes, the sound is working fine without the soundbar on the TV and apps. 

Samsung Moderator

Re: iLive sound bar not working with Smarthub

I see where you provided the model number of the TV UN40H5203AF but can you also provide me with the model number of the soundbar as well?