12-26-2017 10:50 PM
iv had my samsung tv for years now and of recently it wont let me reinstall netflix or any other apps to update it cause they wont load so i reset my hub and now i cannnot access any of the samsung apps in the app store at all says network error get the code 012 and the tv shows it is connected to the internet
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03-13-2018 02:50 PM
userS3e9b5krPh what's the software version of your TV?
Error code 012 typically means the TV needs to update.
12-28-2017 12:01 PM
Sorry to hear, can you provide the model code of the television?
12-28-2017 02:52 PM
Thanks, Code 012 is a networking code that indicates an error in the network preventing the TV from connecting to the Netflix servers. When this error happens and you go into the Network Status, are you still fully connected to the network?
12-29-2017 05:29 PM
A Reset can be done by going into menu > support > self diagnosis > reset, default PIN is 0000. Do you guys know if the router has updated recently?