I just got this tablet less than a week ago, and it will randomly freeze or shut down if it's left alone for more than a few minutes. I have sent multiple logs to Samsung and they haven't gotten back. Does anybody have any idea what the causes can be?
obviously that'll be an inconvenience as I wont have my device but I'll see if I can find some time where nobody needs to contact me as I don't have a phone so my tablet is the only way I can be reached
quick question; if I were to exchange this device would I get to hold on to it until a new device arrives or will I ship this one in and when you receive it a new one is sent out (if the issue can't be repaired easily of course)
I have the same problem since day 1. I don't have to leave the screen it just automatically randomly shuts down. It is soooo frustrating to have to sign into my account over and over and over
Oh no! I would be happy to assist with this further. Is your tablet getting warm prior to it shutting off? Is this more prevalent when you are using a particular app or is everything happening at random? Has your device been updated recently? Hopefully we can help ease your frustrations a bit.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
