Original topic:

Can't reset deceased relatives tablet

(Topic created: 4 weeks ago)
userfN4AkXU9wn
Astronaut
Options
Tablets

No Idea if you can help me.  I inherited my deceased bothers Samsung tablet. I do not know how he registered the device or its password. I don't know of having access to his emails account or any other accounts. I did a factory reset on the device, but it's asking me to enter the user account info to proceed in setting up the device. 

  I don't know that information is there a way to reset this device completely so that I can start over from scratch and make it usable? I can provide information as I have Power of Attorney over his estate so I can provide a death certificate and POA if needed to unlock the device.  

  Thank you for your help, 

  James L. 

1 Reply
ArtDesk
Explorer
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Tablets
Search online how to get into the book menu. Sometimes it's power and holding up or down keys at the same time, haven't done it on this device yet. Inside that menu you can factory reset.
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