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Cannot find where I can buy a replacement S Pen for Tab Active 2 (SM-T397U)

(Topic created: 12-10-2020 10:45 AM)
JoeJonSpears
Constellation
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Tablets

I purchased a Tab Active 2 after market, and I unfortunately misplaced

the S Pen and I have attempted to  find out where I can purchase a new one, but have had no luck. I read online how there is a feature with Samsung tablets that allows you to locate it if lost, however this particular model doesn't seem to have this feature. I spoke with support and they suggested I go on online to J and J parts to order on but they didn't have the specific model S Pen I needed and after numerous searched online I have come up nil. Amazon has S pens however I'm a little weary of ordering through them because details on compatibility are a little vague. I would greatly appreciate it if someone could guide me in the right direction. Thank you for your help and have a great day.

 

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SamsungJam
Samsung Moderator
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I'll see what I can do to potentially find you a part number.  Do you mind if I follow back up with you?


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SamsungJam
Samsung Moderator
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I'll see what I can do to potentially find you a part number.  Do you mind if I follow back up with you?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungJam
Samsung Moderator
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Thank you for holding on.  The part number for your particular S Pen is GH96-11258A.  We don't have them in our store currently unfortunately, but with that part number you can find it in numerous online retailers.  


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JoeJonSpears
Constellation
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Tablets

Thank you so much for information and I truly appreciate your follow up with my dilemma, let me just say that you're the first person to provide a solution that I'm confident will steer me in the right direction. Thank you again and have a great day!!

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SamsungLou
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You are most welcome.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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