Original topic:

Case management

(Topic created: 05-25-2021 08:40 AM)
userFHqfZRHw9d
Constellation
Options
Tablets

Have been working with case management since March 30 when my tablet was approved for an exchange. I call every week and get the same message that the case is still pending and nobody can give me any time on resolution even though the exchange was approved 8 weeks ago.

1 Reply
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Tablets

I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes