Original topic:

Chromebook not charging

(Topic created on: 4/18/21 8:37 AM)
userauL0LLpRfC
Astronaut
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Tablets

My Chromebook will not charge and is totally dead. The model number is XE513C24, and serial number is <HIDDEN>, MFG DATE OF 09/2017.  The power supply has recently been replaced, and using a known good USB-C cable and charger also do not help. I have also replaced the battery with a new battery with no indication of a charge. Upon installing the new battery, I was able to get a 3% indication of remaining charge. When I plugged in the charger, the red LED went on, but now no longer lights up when the charging cord is plugged in. 

I realize this unit is probably out of warranty, but would like to know if there's a fix to the problem.

 

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SamsungJam
Samsung Moderator
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We would suggest getting a service manual from our parts distributor J&J international if you're looking to continue the self repair.  Their number is 800-627-4368.  


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