Wow. I am there with you. I had very similar issues with a Samsung s21
Hopefully, things will get resolved doe you but I felt exactly like you. I found out t that you can file for small claims court and then they usually respond ... I didn't get that far only because things did improve but I felt at the time like I had no recourse ...I was stuck with a junk phone that was still under warranty and I was getting no help. I am on my third brand new replacement and knock on wood this seems to be good. I hope your issues are resolved!
OK. I think I found my group. I too have had issues with very poor "customer care" with no recourse.
As long as nothing goes wrong with your tablet and you don't need to send it in under warranty for repairs you are golden. Love the product. Hate the customer service.
I sent in a warrantied device for repair more than 2 months ago. It came back with a message stating that there was nothing wrong with the unit. Fired it up in and the same problem sprung up immediately. Sent it back in and waited. After 2 weeks, I was told that there was a delay in fixing the problem (even though initially, they found no problem). Within a few days, I was called and told that the unit could not be repaired and they were replacing it. I waited. Then I was told that they were going to upgrade me. I waited. Then I was told that they couldn't find my unit. Then I was told that replacement was authorized. Then I was told that they were still waiting for approval for authorization. Then I was told that the replacement would not be an upgrade. Then I was told that the replacement was being sent. Then I was told that the ticket had been canceled. Then I was told that someone would contact me within 1 to 2 days with an update as to the status of the replacement. Just hung up on hold after unsuccessfully waiting over 2 hours for a human being in "case management."
I love Samsung products. But if this is what I am to expect if something goes wrong, no thanks!