Having an issue with Maas360 MDM and split-screen function in COSU/Kiosk mode introduced in OS 11. I have a case open with IBM and they suggested adding com.samsung.android.app.appsedge to the allowed list of App ID's.
That now brings up the apps to select for split-screen but still does not put those apps in split-screen, it goes right to the app selected in full screen.
IBM states Samsung requests the dumpstate logs from the device, I've tried the following method and get stopped at #3. After entering the command nothing happens - no additional menu appears or anything:
- Open the calculator app
- Enter (+30012012732+
- Enter *#9900#
- Select Run dumpstate/logcat
- Select Copy to sdcard
- Navigate to the log directory that was created on the device using the My Files app or a Windows PC with aUSB cable connection
- Ask the customer to send you the dumpState in a Zip file.
I'm stuck in this support loop with IBM and Samsung. When will these 2 issues be resolved:
1 - split-screen in IBM cosu/kiosk mode on OS 11
2 - access to dumpstate logs in OS 11 on Samsung Tab A 8.4 Verizon