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‎11-01-2023 05:16 AM (Last edited ‎11-01-2023 05:19 AM ) in
TabletsSolved! Go to Solution.
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‎02-12-2024 04:47 PM in
TabletsBill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎11-01-2023 07:03 AM in
Tablets@EmirTA Can you provide more information on the "high-resolution adapter"? Is it just a high quality cable or some type of device?
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‎01-11-2024 04:10 PM in
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‎01-12-2024 07:12 AM in
TabletsReproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report, Remember to check on "Send System Data Log"
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎02-09-2024 05:25 PM in
TabletsI just sent an error report as you suggested. Per your other comment, I do not have a way to connect my monitor via USBC. I guess I could get a USB c to HDMI cable but I shouldn't have to do that, a hub should work like they used to for lots of people before they stopped working.
I also turned on the frame rate monitor in the corner, and even while the monitor and tablet were laggy the frame rate didn't change so it wasn't properly representing what was happening on screen.
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‎02-09-2024
05:48 PM
(Last edited
‎02-10-2024
11:54 AM
by
Samsung_Stephan
What resolution/framerate were you getting out of that hub before the issue popped up?
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎02-12-2024 09:16 AM (Last edited ‎02-12-2024 09:16 AM ) in
TabletsI was never able to get smooth display out of the hub. It happened since the beginning of trying it. The resolution seems to be the full 4K of my TV, but the framerate on both displays drops to 10-15 it seems, with maybe 300-500ms of latency of touches.
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‎02-12-2024 09:52 AM in
TabletsEverything plugged into the hub affects the video bandwith as neither thr tab 8 or 9 have enough out of the port to support 4k hdmi on the less expensive hubs and it yours is just doing hdmi with nothing else plugged into it then I'd wager that there is something wrong with it or it's a **bleep**. Neither of my working.hubs.were more.than 25$.
try a different hub and hope for 2560x1440p 60hz out of it using DeX or native resolution using mirroring.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎02-12-2024 12:57 PM in
TabletsI just tried plugging into my computer monitor through HDMI with the hub and it still had the same issue. My monitor said it was receiving a 3840x2160 signal, though 1440p is the res of the monitor. I looked through all the settings on my tablet and didn't see an option for resolution.
So I guess I'll see if I can return this hub and try out a different one. Can you share the brand of the ones you have that work for you?
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‎02-12-2024 02:02 PM in
TabletsFirst, boot to DeX on the external monitor. Then from the external monitor open Settings->Samsung DeX->Display Resolution. If your monitor supports 4k you will see it listed as an option but selecting it may not change the resolution. Your hub, at best will do 4k30. I would suggest trying one of the available 2560x1440 display options and see how that goes.
Both of my hubs are now discontinued and no longer on Amazon. Virtually any multiport hub with power pass through should work and you don't need to spend a lot on one.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro