Original topic:

Fingerprint Reader Buggy After One UI 6 Update.

(Topic created: 11-30-2023 02:40 AM)
1614 Views
Shazyboy50
Asteroid
Options
Tablets
So after I updated my Tab 9 tablet. I've noticed that the fingerprint reader doesn't detect my prints after a few tries. Even after i deleted them and try them again. Please fix this issue with an upcoming patch.
10 Replies
OoYORIoO
Nebula
Options
Tablets
@Shazyboy50 Try adjusting the Touch Screen Sensitivity. Especially if you are using a Case with a Screen Protector on it.

I'd also like to suggest trying this. I noticed that my phone was acting pokey yesterday after the Android 14 ONE UI 6 Update. I performed "Wipe The Cache Partition" Fixed it!

Please follow these instruction EXACTLY as I have instructed.:

1. Turn off your Samsung Galaxy Tab S9 completely.
2. Press and hold the Volume Up button and the Power button at the same time.
3. Keep holding until you see the Android recovery menu appear.
4. Use the Volume down button to highlight “Wipe Cache Partition”.
5. Press the Power button to select it.
You will see a confirmation message, select Yes to confirm.

Your Samsung Galaxy Tab S9 will reboot and the Cache Partition is now wiped.

Thank you for your feedback. Thank you for using the Samsung Member's Community. Thank you!
0 Likes
Shazyboy50
Asteroid
Options
Tablets
Still nothing even after what you suggested
0 Likes
Julio cesar
Astronaut
Options
Tablets

There's no finger print

0 Likes
OoYORIoO
Nebula
Options
Tablets
@Shazyboy50

1. Tap on "Settings"
2. Tap "General Management"
3. Tap "Reset"
4. Tap "Reset Accesibility Options"
5. Tap "Reset"
6. Restart your Samsung Galaxy Tab S9
0 Likes
Shazyboy50
Asteroid
Options
Tablets
Did that yesterday after the update.
0 Likes
OoYORIoO
Nebula
Options
Tablets
@Shazyboy50

Thank you for your question regarding your Samsung Galaxy Tab S9. I'm sorry to hear that my suggested fixes didn't work. Nobody likes when our Electronics don't work when we would like them to. Let's get you the available resources available to you to assist you with your question.

Samsung Product Support: (Samsung Galaxy Tab S9)

https://www.samsung.com/us/support/mobile/tablets/galaxy-tab-s/galaxy-tab-s9-ultra/

Samsung Galaxy Tab S9 Series FAQ's:

https://www.samsung.com/us/tablets/galaxy-tab-s9/frequently-asked-questions/

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Please be sure to have this information available:

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Galaxy Tab S9. Samsung Customer Support is here to assist you. Thank you!
0 Likes
Members_lz1SDgQ
Constellation
Options
Tablets

I have Tab S8 cannot recognize fingerprint after I updated to One UI 6.

nickcyj
Astronaut
Options
Tablets

my S21+ is unable to recognize fingerprint too after the One UI 6 update

Strikeice
Constellation
Options
Tablets

My S21FE has the same issue, I have tried the factory reset but it's still the same.