Original topic:

GALAXY A7 app crashes after startup

(Topic created: 09-29-2021 08:27 PM)
MELAYU36
Constellation
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I just open a you tube and after viewing only about one minute it shuts off. I have to log in again and open the you tube again to view .Then after one minute it shuts off. How to stop it from shutting down. Thanks.

8 Replies
ted9821
Astronaut
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hello
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ted9821
Astronaut
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help
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useroXNlNPgB1S
Cosmic Ray
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An U Tube video :video_camera: shutting off after only a minute of view ing would be extremely frustrating. Melay 36, did you get this problem resolved? Did Samsung help you? Did you solve it 🤔 yourself?
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MELAYU36
Constellation
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NO

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useroXNlNPgB1S
Cosmic Ray
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That is unacceptable.
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petrthomas
Cosmic Ray
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Did the app close without displaying any warning or message or did it crash?

SamBoogee16
Constellation
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Go to the DEVICE CARE app and OPTIMIZE your device. Then afterwards, CLOSE ALL APPS running on your device. Then RESTART your device. (DO NOT POWER OFF)
Also...check the Google Play Store and check to see if all your APPS are UPDATED. The YouTube app on your device probably needs to be UPDATED.
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user622
Astronaut
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Setup account YouTube 

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