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userjdKPo5MhQQ
Constellation

Galaxy Book 12 (Verizon) W727V display cracked

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I dropped my galaxy book on the floor, unfortunately the screen cracked partially. Man Sad Anyone know how much if I decided to replace a new AMOLED? (I beleive it should be expensive) Or if I have parts on-hand, anyone could advise how to replace the screen by myself? Thanks in advance for any feedback.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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So I was able to do some digging while awaiting your response and it looks like the minimum fee for a cracked screen is $182.89 and only goes up from there depending on the extent of the damage. 


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16 REPLIES 16
Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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We could connect you with our service center if you would like.  


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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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Would you like us to do that?  


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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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So I was able to do some digging while awaiting your response and it looks like the minimum fee for a cracked screen is $182.89 and only goes up from there depending on the extent of the damage. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userjdKPo5MhQQ
Constellation

Re: Galaxy Book 12 (Verizon) W727V display cracked

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Thank you, I will post it back to service center.

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userMoW0HleJvP
Constellation

Re: Galaxy Book 12 (Verizon) W727V display cracked

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Who do I contact to have my Samsung Galaxy Book 12 repaired? My OLED panel is cracked on the inside. Thank you. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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Could you send us a private message with the full model and serial number?  http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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Please get that to us as soon as you can.  


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useriKfoZNmZ84
Asteroid

Re: Galaxy Book 12 (Verizon) W727V display cracked

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I have been using this tablet for about 3 months now. Every day, I have been using the OneNote app to record lectures and even take pictures of the chalkboard with its built in camera. I can tell you that the resolution is crisp and clear.

However, as of October 26, as soon as I turned the system back on, I noticed the following:

  • The inside of the AMOLED panel started to crack. The outer glass is NOT cracked. There was no pressure applied, and I did NOT drop it whatsoever.
  • All keyboard buttons and speakers still function properly. However, the screen appears to be distorted, so I immediately turned the system off to prevent any further damage.

Luckily, all my notes have been backed up successfully just before the situation happened. That way, when I send it in for service or request a replacement, I can continue from another device that I already use.

Here's the initial inspection if you need it:

  • Speakers: OK
  • Buttons: Functional
  • Keyboard and Pogo Connector: OK
  • Headphone Jack and 2 USB-C Ports: OK
  • AMOLED Screen: Small crack on the inside, outer glass is NOT cracked. As a result, the screen looks distorted. For example, when plugging in while the unit is off, the screen problems occur, where there was supposed to be a battery charging screen. When turning on the power, I can still see the Samsung Galaxy Book logo appear. See section AMOLED Screen Crack (Internal).
  • Sensors: OK
  • OS and Software: Still functional, genuine Windows 10

 

AMOLED SCREEN CRACK (INTERNAL)

  • Caused by pressure: No
  • Caused by overheating: No
  • Caused by drops: No
  • Outer Glass Panel: No cracks found
  • Other Causes: Not at all. Crack occurred by itself, internally.

 

Can you please help?

Proposed Resolution: Request replacement, if possible

Model Number: SM-W723NZKAXAR (Windows 10 Pro)

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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@ useriKfoZNmZ84 This did not happen right after the last repair, did it? 

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