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useriKfoZNmZ84
Asteroid

Re: Galaxy Book 12 (Verizon) W727V display cracked

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@SamsungHeath wrote:

@ useriKfoZNmZ84 This did not happen right after the last repair, did it? 


No, it did not happen right after. It was about 35 days after.

Again, the crack occurred all by itself. I did NOT drop it, the screen's glass is NOT cracked. Only the internal AMOLED panel cracked.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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I would be happy to set it up for service again. Please advise if you would like to continue. 

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useriKfoZNmZ84
Asteroid

Re: Galaxy Book 12 (Verizon) W727V display cracked

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@SamsungHeath wrote:

I would be happy to set it up for service again. Please advise if you would like to continue. 


Yes, I would like to continue with the service.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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Understood. To set up the service repair, can you confirm your email address by sending us a private message to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useriKfoZNmZ84
Asteroid

Re: Galaxy Book 12 (Verizon) W727V display cracked

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I contacted them via a DM last Friday, but there was no response. Can you please help?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book 12 (Verizon) W727V display cracked

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@useriKfoZNmZ84 The last private message we received was on September the 8th. Please be advised that responding to the email notification goes to a DoNotReply email address. You can send us a private message here: Link

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userUdXR1ORPBn
Astronaut

Re: Galaxy Book 12 (Verizon) W727V display cracked

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Hi, I have the same problem please help

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