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userlTo99M67hq
Asteroid

Galaxy Tab A OS Update Fails to Install

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I received notification to install a software update. The update downloads and during installation, varying anywhere from about 20% to 75%, the tablet just reboots and the install fails. I then get a notice stating the install failed and to take it to a Samsung technical support center.  

 

I also dismounted the SD card, removed it, and power cycled the tablet several times but the install still fails.

 

Current info:

Android version 7.0

Model SM-T580

1 SOLUTION

Accepted Solutions
userlTo99M67hq
Asteroid

Re: Galaxy Tab A OS Update Fails to Install

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I am the original poster.  Prior to performing a factory reset and losing all data, which was the recommended approach, I selected "Reset all settings to their defaults."  After that was complete, the update installed.  My battery level was 76% and I kept the tablet plugged in to A/C power throughout the update.  After installing and rebooting, the tablet displayed the Samsung logo for about three minutes, which was a little scary, but it eventually finished the reboot.  Once the reboot was complete, a notification of "installing upgrade" appeared at the top notifiction panel.  Once that was done, everything was back to normal.  I didn't lose any data and even remained signed in to my accounts.  I verified the update installed by reviewing the congiguration in Settings, About Tablet.  The kernel, build number, SE for Android status and security s/w version all updated to December release.  Good luck!

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22 REPLIES 22
ksiads
Constellation

Re: Galaxy Tab A OS Update Fails to Install

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I'm having this exact same problem.  Has a fix been issued yet? 

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Black Hole

Re: Galaxy Tab A OS Update Fails to Install

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userlTo99M67hq  Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and serial number of the unit.

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userpXtDAdaufp
Constellation

Re: Galaxy Tab A OS Update Fails to Install

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I am having the same problem. I will try to go on my tablet, and it doesn't turn on. So, I go to put it on charge and when it turns on it keeps repeating installing system update, erasing. I just can't seem to fix my tablet.

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userdtrGUUHqq6
Astronaut

Re: Galaxy Tab A OS Update Fails to Install

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I got the same problem on my Tab A6 with S Pen, P585.

 

The problem which I faced that it restarted to update the system. During the upgrade, it restarted and now only shows Samsung logo for around 30 secs and restarts again.

 

What should I do now? from around a month, I am not able to use my tablet due to  this problem.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Tab A OS Update Fails to Install

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Is the tablet plugged into the charger when it is power cycling? 

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user6a11uJ5e8V
Constellation

Re: Galaxy Tab A OS Update Fails to Install

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Having the same problem


@userlTo99M67hq wrote:

I received notification to install a software update. The update downloads and during installation, varying anywhere from about 20% to 75%, the tablet just reboots and the install fails. I then get a notice stating the install failed and to take it to a Samsung technical support center.  

 

I also dismounted the SD card, removed it, and power cycled the tablet several times but the install still fails.

 

Current info:

Android version 7.0

Model SM-T580


 

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Black Hole

Re: Galaxy Tab A OS Update Fails to Install

JUMP TO SOLUTION

user6a11uJ5e8V  I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and serial number of the unit.

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nonparity
Constellation

Re: Galaxy Tab A OS Update Fails to Install

JUMP TO SOLUTION

I have 4 of these tablets and 2 of them are running into this issue.

 

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nonparity
Constellation

Re: Galaxy Tab A OS Update Fails to Install

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I fixed this by going into device maintenance and optimizing memory. I restarted but it must have been loading something that conflicted but this did the trick.

 

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