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useruxIofxTrlF
Constellation

Galaxy Tab A - PIN suddenly stopped working

 

Hi there.  My son's Galaxy Tab A tablet has a strange problem where the PIN code suddenly stopped working.  He went to bed reading and it was working.  Then in the morning he put in the pin and got "Incorrect PIN entered"  He had me try it (the number has never changed) and I couldn't get it either.

 

His device is linked to my Google account using the Family Link app.  I can still see the tablet's location and I can send ringtones to it, but the option to reset the pin code using Family Link doesn't work either.  It says "lock code change requested" but even though everything is connected, it doesn't change the pin. 

 

I've googled for solutions and come up empty, so I'm hoping people on here have some insight.  I can't even shut it all the way off because it asks for the PIN to do that. 

 

Thanks!

1 REPLY 1
Samsung Care Ambassador

Re: Galaxy Tab A - PIN suddenly stopped working

@useruxIofxTrlF

If you have that tablet registered with your Samsung Axccount try this https://findmymobile.samsung.com/

 

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