Hi, I have 2 Samsung Galaxy Tab A 8in. Had one for a year + couple months, with 0 issues. Last month I updated it when asked and it hasn't worked since. Samsung employees tried everything including finally.. 3 factory resets. No go. When I touch the screen 2 do anything. . It lights somewhere other than where I've touched. Makes it impossible 2 do anything. Including typing. I am typing on an old one. Also I went ahead and purchased ANOTHER $150 Samsung Galaxy Tab A and when finshed setting up and installing the updates.. guess what? IT'S A a PAPERWEIGHT! Same exact graphics problem. It won't move or type properly. So I have 3 of these. 2 unused and one used for a year and none work..
So as of today I'm out $450 and instead of using my nice big 8in I'm using my old 7in. Which types. Huh.. who knew that's what I'd require? Hmmm.. Samsung
Ps. I have always loved samsung. Never used anything else . Now what?
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I did, they tried alot of things including reset to factory settings. Which only worked until the updates went thru. Then the problem was back. Just like the new one purchased.. the moment the updates finished you couldn't work the tablet anymore. Sigh. . Frustrating. So I have 3 $150 paperweights in my house. I purchased the 1st one last year and as soon as I realized I liked the 8" better than the 7" I got another as backup 4 whenever that one went down. So I have 2 I can't use (3 counting the brand new one). When they told me I needed to replace it ... I completely forgot I have a new one. So I purchased one (as suggested) and it had the same problem as soon as the updates went thru. So $450 worth of paperweights. I'm disabled and home all but the 4 days a year I see my doctor. This is not something I can afford 2 have happen. My tablets my main form of contact with the world, how I place orders, reading my library books everything. Now I'm trying 2 use my too small 7" and it's not doing what I need.. I can't see well enough on it.
Not to mention .. what do I replace these with since samsung seems to have no intention of fixing it anytime soon.. and even if they do I was told they wouldn't notify me.
So .. wow, no good answers. I guess I have to go shopping. One of the employees said basically when it comes to the updates causing a problem I just have to replace the tablet. Well what's wrong with this picture? ↔My previous tablet was a Samsung Galaxy tab 4 nook. My dad got one 4 mom & i. Both tablets lasted 7yrs. Even when the back split open & i had it held together with clips & rubber bands. Do you know that thing still worked the day is slid into 2 halves & i pit it back together. Amazing. I wish they cared enough to try to help me with a fix. I'm loosing my sight and my tablet is the only way I can read or be connected 2 my family. Hurts to loose that. Hurts to see I'm just a $$$ to them. The whole just go buy another attitude made me give up. I can't afford to loose $450. I truly thot I had 10yrs worth of tablets when I bought the 2 last year. Turns out they are making sure we have to replace them annually. I don't like that it was THEIR UPDATE that destroyed the tablet but they say I have to buy a new one. Then when the new one does the same thing they shrugged their shoulders and offered no help..
Plus I tried 2 print off the return label and the one they sent won't print properly. Lol. Murphys law I guess. Thanks 4 listening. I need to get back on hold with Samsung for another 4 hour shift of sitting on hold, in order to get the label issue fixed..
Typically if you have tried all possible troubleshooting, repairs are the next recommended step. If the device is out of warranty, the out of warranty fees would be your responsibility.
If you still have the tablet and would like me to look into this for you, you can send me a private message here with your model code and serial number of the tablet or any ticket numbers you may have: https://bit.ly/3pE8Pkc
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