Original topic:

Galaxy Tab A7 not charging since update

(Topic created: 2 weeks ago)
hilfordjames
Astronaut
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Tablets

Since only recently updating to the latest software for this tablet I've encountered charging issues. 

I've been charging the device using the standard cable it came with and instead of the tiny 1.5 Amp charger I've been using a 3.2 Amp which has worked fine until the update. 

Since the update the tablet hardly charges at all. 

After a full night on charge the device increases 15% battery life! 

The tablet will also now NOT CHARGE when it is switched off! 

Since only recently updating to the latest software for this tablet I've encountered charging issues. 

I've been charging the device using the standard cable it came with and instead of the tiny 1.5 Amp charger I've been using a 3.2 Amp which has worked fine until the update. 

Since the update the tablet hardly charges at all. 

After a full night on charge the device increases 15% battery life! 

The tablet will also now NOT CHARGE when it is switched off! 

I've noticed since the update the "fast charge" selection within the settings is permanently on and can't be turned off. 

I've also noticed that if I use a 45 watt charger and cable for a laptop the device charges extremely fast while either on or off, however I don't have this charger or cable easily available simply to charge the tablet. 

I mainly use this device in remote areas where fast charging isn't available and only standard chargers are available. 

It would appear Samsung are forcing people to upgrade their entire charging network for 1 device that actually used to work perfectly prior to the update. 

Can Samsung please undo this update that now makes standard charging unavailable to us mere mortals. 

 
2 Replies
jenfuhq
Astronaut
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Tablets
Having the same problem. A7s are apparently junk now.
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bill-e
Samsung Care Ambassador
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Tablets

Found this in the Sammobile website review of the A7 that might be helpful. 

The Tab A7 supports 15W fast charging, but it comes with a standard charger in the box. And if you want to fast charge it, you have to use Samsung’s official 15W fast charger. I tried both my 25W and 45W Samsung chargers and the fast charging USB port on my PC motherboard, and they all failed to fast charge the Tab A7, even though they work well with other Galaxy devices. You may want to keep this in mind when shopping for a fast charger – be sure to get Samsung’s old adaptive fast charger

 

 
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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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