JUMP TO SOLUTION Solved

Original topic:

Galaxy Tab Active3 Wifi problem after installing Android 12 One-UI 4.1

(Topic created: 04-26-2022 01:22 AM)
1740 Views
usermPKpLcfqPT
Constellation
Options
Tablets

Good day,

 I operate my Galaxy Tab Active3 SM-T575 almost exclusively in "no battery mode", i.e. battery removed and power supply via the supplied power adapter. Ran flawlessly with no problems.

 A few days ago I installed the last software update (Android 12, One-UI 4.1). Since then there have only been problems.

 When I open an app or switch from one app to another when Wi-Fi is on, the following happens:

- the WiFi turns off and then on again after a few seconds or

- the WiFi turns off and stays off; must then be switched on again manually or

- the tablet crashes and reboots again (in most cases).

 Unfortunately, this is not a condition in which proper work is possible.

 I have already reset to factory settings and also deleted the cache partition in the recovery menu. Without success!

Does anyone know the problem?

In advance thanks for your help. Tom

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Tablets

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Tablets

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator