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userUoDOkFMyBU
Asteroid

Galaxy Tab E charging icon shows plugged in, but it's not charging

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I have a Galaxy Tab E that I have had for 5 months (bought it new). When I plug it in using the original cord and outlet charger the icon shows it is plugged in but it does not receive a charge.

 

When I use another charger (from my Samsung phone which charges fine) I get the same results. It doesn't matter where I plug in.

 

How can I troubleshoot this further?

1 SOLUTION

Accepted Solutions
Black Hole

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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Gotcha. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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7 REPLIES 7
Black Hole

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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I am sorry to hear this. When you plug the charging cord into the device does the cord wiggle from left to right really easily? 

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userUoDOkFMyBU
Asteroid

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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No. It is quite firm.

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Black Hole

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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Have you tried resetting the device?

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userUoDOkFMyBU
Asteroid

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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I've restarted, and even factory reset with the same result.

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Black Hole

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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Gotcha. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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userxU3EqPl8mQ
Astronaut

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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My Tab E is doing the same thing. When plugged in to charger the charging icon appears, but tablet is not charging. What do I do?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Tab E charging icon shows plugged in, but it's not charging

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@userxU3EqPl8mQ, we would be happy to look into your concern. Send us a private message with your serial number to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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