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userDUUCHybg7j
Asteroid

Re: Galaxy Tab S2 drains battery after recent update

Spoiler
 

I factory reset my tablet, still has a battery drain problem.  Anyone else have a fix?

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userYCJVyAmDlE
Asteroid

Re: Galaxy Tab S2 drains battery after recent update

Hi guys. Just to share my experience. I have a Tab S2 T813, and after Nougat update, my tablet that before the update last 5-6 days with a charge, it start to last less than 24 hours.

I did everything. Uninstall all apps, wipe all user data, reinstall the rom. nothing works.

Not only the tablet alone last so much less, but when using it with the screen on it was scaring. In one hour it could eat like 70% battery!

I installed a monitor battery app, and the app that was hogging the battery was... Playstore!!!

I rooted the tablet , and with titanium backup I frooze Playstore this morning at 94% battery.

This was at 8:00 AM. Later round 6:00 PM I did go check the battery and I was speechless. 

94% battery!

Since it is very easy to defrost the app, I will let the playstore app frozen, and when need will defrost it. So it must be something on the nougat system, or something that Samsung didn't port correctly.

I know rooting your device avoid the warranty, but at least I now can enjoy again my tablet. This could be one of the reasons (could be different for other device).

Cheers

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Re: Galaxy Tab S2 drains battery after recent update


@userYCJVyAmDlEwrote:

Hi guys. Just to share my experience. I have a Tab S2 T813, and after Nougat update, my tablet that before the update last 5-6 days with a charge, it start to last less than 24 hours.

I did everything. Uninstall all apps, wipe all user data, reinstall the rom. nothing works.

Not only the tablet alone last so much less, but when using it with the screen on it was scaring. In one hour it could eat like 70% battery!

I installed a monitor battery app, and the app that was hogging the battery was... Playstore!!!

I rooted the tablet , and with titanium backup I frooze Playstore this morning at 94% battery.

This was at 8:00 AM. Later round 6:00 PM I did go check the battery and I was speechless. 

94% battery!

Since it is very easy to defrost the app, I will let the playstore app frozen, and when need will defrost it. So it must be something on the nougat system, or something that Samsung didn't port correctly.

I know rooting your device avoid the warranty, but at least I now can enjoy again my tablet. This could be one of the reasons (could be different for other device).

Cheers


 

 

good jab

mito
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userYCJVyAmDlE
Asteroid

Re: Galaxy Tab S2 drains battery after recent update

this is the behavior with the playstore app frozen Smiley Happy

https://imgbox.com/VPJLYsAQ

 

Now, in resting mode, it last forever. Those spikes on the battery was some gaming and surfing.

 

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userupTQJ8m6O1
Constellation

Re: Galaxy Tab S2 drains battery after recent update

I am also having this issue. I have had this S2 for 5 months with no issue, then the past few days battery drains, 70% overnight with no use. I have tried factory reset and shutting down apps. 

 

@userYCJVyAmDlE for finding your issue to be the play store app: A) kudos for a thorough investigation. B)  Would disabling the app not achieve the same thing? I attempted that and I'm still draining rapidly, just wondering if this is the same thing I'm experiencing.  And I wonder how this is working, is the play store constantly polling the network?

 

@Samsung PLEASE PUSH A FIX FOR THIS. or roll something back... my tablet is effectively useless for travel now. 

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userYCJVyAmDlE
Asteroid

Re: Galaxy Tab S2 drains battery after recent update


@userupTQJ8m6O1wrote:

I am also having this issue. I have had this S2 for 5 months with no issue, then the past few days battery drains, 70% overnight with no use. I have tried factory reset and shutting down apps. 

 

@userYCJVyAmDlE for finding your issue to be the play store app: A) kudos for a thorough investigation. B)  Would disabling the app not achieve the same thing? I attempted that and I'm still draining rapidly, just wondering if this is the same thing I'm experiencing.  And I wonder how this is working, is the play store constantly polling the network?

 

@samsung PLEASE PUSH A FIX FOR THIS. or roll something back... my tablet is effectively useless for travel now. 


Hi. I didn't try to disable the app. You can do that to system apps?

The only two other things that I changed was the setting "keep wifi on only when charging" and I connected to my 2.4ghz wifi. Not the 5ghz. Besides that is completely with the default settings . 

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Astra
Constellation

Re: Galaxy Tab S2 drains battery after recent update

I have two Samsung s2 8.0 tablets, the first an SM-T710, and the second an SM-T713. The SM-T713 works fine after the Nougat update, the T710, unfortunately, acts like "Wavy Gravy" charges really slowly then discharges while charging never really hits anywhere near 1.5 amps while charging and struggles to go past 20% battery life. At first, I thought the battery was on its way out but there is something about this behavior that doesn't click. 

 

Firstly power management is handled by the power IC and the power IC is controlled by the firmware. I have carried out some tests with charging using 3 different official Samsung chargers and different cables. Charging seems to have a mind of its own. Using a few apps to monitor the charging ampere it seems to be all over the place though really I'm gonna use a meter to measure this. I have now put the tablet on charge using my PC and its charging, very slowly but its charging but with the stock charger it doesn't really want to charge. One of my theories is that there is a bug in the firmware that is causing these problems. Its weird the issue started following the update. I'm not ruling out the charging IC but looking at the obvious.

 

While my issues are slightly different they aren't really. The battery life on this tablet has been appalling, I decided to try to condition the battery by allowing it to discharge down to 0 %. I am an Electrical Engineer and I have replaced many charge ports and charge IC in many different tablets over the years.

 

I am now trying to get enough charge to the tablet to downgrade the OS. Yes, downgrade. I'm sorry but the comment that you can't downgrade the OS is not the case. I suspect that a number of factors cause this behavior during the update, different use while updating or having less juice in your tablet than 50% or just an act of God, who knows but I will report back with my findings.

 

There are lots of posts about the issue after updates for various models, all with different symptoms but I believe they are all linked to their results, poor charging, poor battery life and the loss of fast charging, all maybe a result of corrupted firmware. The question is that may never be answered is a coincidence that this happened following the update especially if it's a hardware fault. I'm not ruling out the charge IC or the battery just applying some engineering logic with the easiest fixes first.

 

Can I also add that disabling apps and wifi sleeping are simply masking the issue. Not discounting that it's helping with the issue for users but there is more going on here. A simple fix would be for Samsung to allow users to reflash or roll back their tablets. But they should be engaging with customers. 

 

Samsung should have engineers present on these boards. Service and support are how a company is judged. Yes, a hard and soft reset has worked for some after the update, it has also not worked for many. I am not also convinced that the reset of the cache has actually fixed the problem and that it's more a case of nudging something else in the software. 

 

I will come back and update whatever my conclusion is. 

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userupTQJ8m6O1
Constellation

Re: Galaxy Tab S2 drains battery after recent update

@userYCJVyAmDlE it appears to have let me disable the play store app. Initially I force stopped (and I got a warning about how that would ruin my life), then I had the option to disable the app.  So far, I observe a small but notable improvement with it *maybe* disabled. 

 

I think you are on to something with the wifi though. I just moved into a temp apartment, I need to see if I'm on the 5ghz feed of this provided router set up.

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userYCJVyAmDlE
Asteroid

Re: Galaxy Tab S2 drains battery after recent update

Hey guys.

 

Just an update.

I defrosted the playstore app, and on the app-settings I selected in the auto-update apps to "Do not auto-update apps"

It seems the battery drain is still not happening.

 

So I will ask for you to try this setting before do anything more radical and report.

 

 

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userIpHMV3eGHC
Constellation

Re: Galaxy Tab S2 drains battery after recent update

 

Thank You userYCJVyAmDlE.  I tried disabling the Do not auto-update apps in Playstore but that did not help my tablet.

 

Then tried a chat session with Support.  Transferred through three levels and each started with claim that there are no reported battery issues and that I need to send my tablet in for evaluation (SM-T813, Galaxy Tab S2).

 

However, when I challenged this claim of no problems the first two "levels" transferred me what they claim to be up a level in support and the third level initially denied any problems but when challenged I received the following reply:

 

"The future software updates may isolate this issue.

Once the update is available, you will receive automatic pop message on your tablet.

We don't have the exact ETA about future updates.

However, Samsung will release the updates in batches."

 

For clarification I then asked them to confirm that this is a problem with the updates and received:

"No, as of now there are reported issues with updates.

As you are saying, it is an issue with software the future updates may rectify this issue."

 

Since battery life is related to the number of charge-discharge cycles I hope that others will join me with flooding Samsung support to try to get an update out immediately.  The rapid discharge will lead to premature battery failure.

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